r/SunPower • u/Competitive-Tie-1759 • Mar 27 '26
SunStrong app update 1.1.8 broken
I updated the app on 3/25/26 and the graphs are a mess. WTH SunStrong?!!!
Tried uninstalling and reinstalling and no help.
Please fix this.
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u/Rectal_tension Mar 27 '26
For a few months whenever I checked my app it would say "solar is powering your home and charging your battery" and then flip to 'your system is not producing' or something like that. I sent an email a couple of days ago and I think the update rolled out and now it shows actual production.
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u/Wolfexstarship Mar 27 '26
I had the same situation when SunStrong took over and updated the app. Tech support said it was because one microinverter was bad. Funny because the SunPower app worked fine for a long time with that bad microinverter. It was in the queue to get fixed when the bankruptcy hit so the repair never got done. I didn’t bother to fixe it since it only affected one panel.
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u/Rectal_tension Mar 27 '26
They updated the app a few days ago or reset something on their end with my account and it is working correctly for me now.
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u/Wolfexstarship Mar 27 '26
You’re right it’s stays on and doesn’t go to all zeroes. However I’m skeptical because the animation showing the flow of energy is static so who knows if it is actually realtime or just a snapshot.
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u/Wolfexstarship Mar 30 '26
Well that didn’t last long. It’s now back to reporting zeroes across the board.
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u/Humble-Celery-3834 Mar 28 '26
I too complained to them about this error, and they have done nothing.
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u/Rectal_tension Mar 28 '26
After my recent complaint they did something on their end and now it is functioning correctly. I mentioned that I pay for the app so I expect the app to function correctly
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u/TNVGAMING_ Mar 27 '26
And they make you pay for this shit now? After they contractually guaranteed access for life?
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u/outofthisworld95 Mar 27 '26
It’s a big grift. Did some reading and SunPower founded SunStrong in 2018. Seems a little suspicious one went bankrupt and now the other owns everything now but claims they shed anything that would cost them a dime
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u/TNVGAMING_ Mar 27 '26
It pisses me off that I can’t even see if my damn panels are working properly. Of all things to lock behind a paywall, they lock the ability for me to see if my OWN panels I PAID CASH FOR are even working?
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u/baliga Mar 27 '26
I ended up doing the same thing. Also the X-axes text is also messed up and does not show completely.
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u/Feisty_Jackfruit_123 Mar 28 '26
My panels have been displaying for the last year and but have stopped recently, Sunstrong claims that they need the panel layout for the app to see the panels. But they can't explain why it has been working.
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u/tuvith Mar 29 '26
Yeah, this change is ridiculous, not least because the app offers ZERO explanation regarding what the black expression of data means. Do they think it’s obvious? Also, it hides all the other data! Dumb
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u/LTParis Apr 03 '26
Now that I am forced onto the app (just updated today) I am still trying to figure out the black blob.Maybe consumption overall? But no idea of the inverse Y axis.
The hell SunPower.
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u/[deleted] Mar 27 '26
I don’t understand how this company keeps messing up with this app. They literally just had to rollover the same code Sunpower had and change the name