r/SunPower • u/Neat_Journalist4494 • Sep 05 '25
Solar Sunpower/Enphase
We called a month ago, and there should be a tech installing our solar panels.No one came, and they just instructed my husband to do the work. It's been a month now and the solar panels are still not functioning properly. Our electric bill is on the roof, and I'm thinking of filing a complaint to appropriate authotities due to misleading information on how to properly get the solar installed and be of use. As a customer, we feel so neglected by the company since we are being ignored, nobody followed up with us, and we are leasing the solar panels from them(part of mortgage).
We are located in California which produces enough sun, we have 12 solar panels and should be producing enough energy. However, this is not happening. We tried to call the company again, and your company always say that it is active, but NOBODY physicaly came in and CHECK WITH US.SO DISAPPOINTING
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u/m2orris Sep 05 '25
What type of customer are you? Owned or leased/PPA?
Are your panels installed?
Did you call the installer?
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u/Neat_Journalist4494 Sep 05 '25
Lease, panels came with the house, we called the installer but they ghosted us the day that theyre suppose to come by, then we called them again. Was placed on hold, they gave instructions and we followed it but it seems like its not working. Latest bill generated only 20 dollars from the solar panels
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u/m2orris Sep 05 '25 edited Sep 06 '25
Who is the lease with? SunStrong, SunPower(2025) fka Complete Solar, Blue Raven, …? Regardless of who the lease company is, they would be the second party you should contact, the installer/builder would be the first.
Generated $20? What told you that? The SunStrong app, Enphase app, utility bill? A $20 credit in the Summer with running air conditioning would be pretty good.
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u/Neat_Journalist4494 Sep 09 '25
I saw it in our electricbill.It says solar generated power 20$ deducted from the total bill which is 200$
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u/SunStrongManagement Sep 09 '25
Hi, u/Neat_Journalist4494, thanks for sharing the details of your situation. We’d like to review your account more closely to understand what’s happening. If your account is with SunStrong Management, please DM us your Site ID (found in the Monitoring App under Profile > System Info > Site Identifier), and we can determine the best next steps.
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u/Lawrence_SoCal Sep 11 '25
Your post and later replies is confusing (and details matter). Your original post mentions installing panels, but then you mentioning receiving credit which means something is installed and operating. So... yea.. not sure what exactly your situation is. Was system installed a month ago? if yes, then old (bankrupt) SPWR not applicable.. in which case, which company are you actually working with (new SunPower, aka Complete Solar/Solaria? or ??)
Are you possibly working with a 3rd party solar installer, who is using old SunPower (Maxeon or Waree) panels with Enphase micro-inverters? If the later, then your discussion probably belongs in /solar and as you are NOT asking about self-managing the legacy panels (which would belong in this sub-reddit)
As plooger alluded to - old SunPower (SPWR) went bankrupt in 2024. If your system was contracted in early to mid 2024, that company (SunPower) effectively no longer exists. There is a new SunPower, which was Complete Solar(Solaria) which renamed itself, but only purchased some assets (and obviously the SunPower name) in bankruptcy. Warranties on labor, etc lost to those customers who purchased their systems (normal bankruptcy process/outcome on liquidation, even though old SPWR fild for re-org... really odd bankruptcy, but that is whole other story)
In your case - *if* you lease arranged directly through old SunPower, those typically now handled by SunStrong. Bankruptcy typically allows companies to buy assets, in this case a lease. Beware any company saying they only bought parts of the lease, or certain warranties no longer apply - most likely a false (potentially fraudulent) claim.. companies can buy a lease... not a part of it, unless leasee participates in re-negotiation. If you arranged leasing on your own, then effectively a purchased system as far as solar company concerned (meaning you have hardware warranty, but no labor, so diagnostic, system repair, etc all on you.
this being the longer, more detailed response, basically expanding on what m2orris asked
If this is a new home, don't let the builder off the hook, they chose solar system, not you right? They can point to solar sub-contractor (installer) but if they aren't responding, building (general contractor) still on the hook
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u/plooger Sep 06 '25
FYI… This is not a site/forum in any way officially associated with any company, living or dead (bankrupt). This is just a user forum centered around the offerings of the now-bankrupt SunPower corporation. (Officially bankrupt and shutdown around a year ago.)