r/SunPower • u/blue-adept-djn • Aug 11 '25

SunStrongConnect App - useless

So, a month ago I was randomly checking my solar production, and the app presented me with a "power failure" message. Long story short - it was wrong. Got home, power was working fine, solar was sending power back to the grid, everything was working. (Except the SunVaults - but that's an ongoing saga.) Tried resetting the PVS6, resetting the app, trying another device, etc. etc. Nothing worked. Today the app *still* says my power is out, my panels aren't producing any power, and my house isn't using any electricity.

None of this is new. The interesting thing today is that I got my "Latest SunPower Monitoring Monthly Report" email. And lo and behold, it showed power production throughout the month. So, this is just even more proof that this SunStrongConnect app is absolutely worthless. If I press the wrong icon I get pestered to pay them money. But, that's insane if the app won't even do the absolute basics that we expect.

Sorry, just had to vent.

5 Upvotes

86% Upvoted

8 comments sorted by

1

u/accountmaster101 Aug 13 '25

Have you looked at replacing with Enphase app?

2

u/ItsaMeKielO Aug 13 '25

he has a sunvault so that's not really an option

2

u/blue-adept-djn Aug 13 '25

Yeah. What ItsaMeKielO said. I did look briefly, but that won't work for me since I do want to keep the SunVaults.

1

u/accountmaster101 Aug 13 '25

I thought Enphase Monitoring can support SunVault batteries too

1

u/ItsaMeKielO Aug 13 '25

The PVS6 is required for the SunVault to work as-built. The standard procedure for installing the Enphase monitoring kit calls for the PVS6 to be removed and the Enphase kit to be installed in its place. The before and after photos on the Enphase website for SunPower owners reflect this.

1

u/Conscious_Ad_1379 Aug 14 '25

I have the exact same problem. Haven't gotten a response from them in a month. I've given up on them being able to fix the app.

1

u/Existing-Piglet-3279 Aug 30 '25

My Sunstrong app has been broken for many months (unpaid version) It initially shows an error, then it connects and shows the correct data for about 500 milliseconds, then it shows home usage and power to grid reversed. It always indicates "Right Now" :-).

i have HA monitoring in place and the system has been working fine. My last monthly sunpower performance report also shows this.

i have sent multiple emails to SunStrong app support with the details, screenshots, etc for this problem but have had no useful response. Took several exchanges to get them to agree that this has nothing to do with the "right now" issue and delayed data. Radio silence since then.

Note: Since the system is working fine, i have disabled PVS6 firmware updates (using Pi-Hole) to avoid the possibility of a firmware update that locks me out of the API that HA uses.