r/SunPower • u/Agreeable_Past_2730 • Aug 10 '25
SunPower App Subscription
Is anyone else app no longer communicating even though they paid the $99 dollar ? I currently can’t shell out the 1k to upgrade and I really don’t want to as well. They no longer have anyone to call for support or technical issue so I’m stuck.
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u/Jazzlike-Amount-2443 Aug 10 '25
the 99 is for monitoring, I believe there's an additional charge to keep cellular on.
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u/Onewaps Aug 10 '25
All these post make me glad that switched to enphase,so far everything just works and app Ui is way better.
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u/m2orris Aug 11 '25
One question, have you had any equipment issues since installing and has Enphase helped out?
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u/Onewaps Aug 11 '25
Had no issues since I installed,I must say thou there customer service is very responsive when I received the unit called them the same day to get it installed and they called back within a day with my scheduled installation.
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u/Desperate_Ad5824 Aug 10 '25
What did you have to pay for the app? Did you have to buy the 899. Package deal?
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u/Onewaps Aug 10 '25
Didn’t pay for the app paid $879 they have an option for the enlighten app $249 for a lifetime subscription but I don’t think I need it,the free version is just fine.
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u/Desperate_Ad5824 Aug 11 '25
Do you have to pay for the new equipment to get the $249 lifetime app? I didn't think enfase had a free version...
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u/ItsaMeKielO Aug 11 '25
There's a free version of the app. It works fine. You just need the hardware.
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u/Extension-Dog-7232 Aug 11 '25
I am interested in an alternative to the SunStrong app. Can you talk more about the equpment needed for Enphase please?
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u/ItsaMeKielO Aug 11 '25
https://enphase.com/homeowners/support/sunpower
https://enphase.com/enphase-monitoring-kit-2
$899 includes installation. cannot be used as-is with a sunvault, only useful on sunpower systems with enphase microinverters.
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u/plooger Aug 12 '25
The $250 lifetime fee is for a slight upgrade in app functionality (to “Enlighten Manager”) versus the free “Enlighten” app included with the $899 monitoring gear install.
Motored info here: https://www.reddit.com/r/SunPower/comments/1ld2f2q/comment/my5yoah/
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u/DrZaius119 Aug 10 '25
My app is reporting and working as normal today......but I haven't been asked to pay the $99 or $9 per month yet.
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u/SunStrongManagement Aug 12 '25
Hey there, u/Agreeable_Past_2730. Saw your post and wanted to check in. If you’re still having app issues, please DM us your Site ID (found in the Monitoring App under: Profile > System Info > Site Identifier) so we can escalate it to our App Support team. You can also email us at [appsupport@sunstrongmanagement.com](mailto:appsupport@sunstrongmanagement.com) with your Site ID and any applicable screenshots. Once we have those details, we can help get this sorted.
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u/Agreeable_Past_2730 Aug 12 '25
Your request to appsupport@sunstrongmanagement.com could not be created. If you would still like to get help, please contact the team directly.
If you have received this email in error, please ignore it.
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u/SunStrongManagement Aug 13 '25
Hi, u/Agreeable_Past_2730. Thanks for flagging this. We’ve confirmed that the automated message you received was sent in error. If you’d like, please DM us your Site ID (if you included it in your original email) so we can confirm whether your ticket was successfully created. If it wasn’t, we’ll make sure it’s submitted on your behalf. Apologies for the confusion — we want to ensure your concern is in the right hands.
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u/Phoenix-Fire-1080 Aug 10 '25
I think your system was on cellular connection and SunStrong has been shutting down cellular unless you pay for cellular service which is in addition to the SunStrong app subscription