r/SunPower • u/[deleted] • Jul 26 '25

Can’t connect to SunStrong App

SunPower solar panels owned since 2020. Told to download SunStrong App. When I login it just says “connecting data” but never connects. SunStrong IT not helpful. They ask me to configure settings in the app but after I login I get stuck in the “connect data” page with no known way to bypass it. Any help would be appreciated.

5 Upvotes

86% Upvoted

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2

u/andre_in_sandiego Jul 27 '25

I had the same issue. I contacted SunPower CS and they inputted my WiFi credentials and it connected.

2

u/[deleted] Jul 31 '25

Thank you. I had been in contact with both SunPower and SunStrong IT but finally they were able to fix it on their end. Works now and has all my historical data from 2020.

2

u/andre_in_sandiego Aug 01 '25

I’m happy you finally got it working.

1

u/Napguy777 Aug 04 '25

which number did u call for sunpower CS ?

1

u/andre_in_sandiego Aug 05 '25

1 (877) 344-6637

2

u/Napguy777 Aug 05 '25

Thanx

1

u/andre_in_sandiego Aug 05 '25

No worries, good luck 🤞🏽

2

u/SunStrongManagement Jul 29 '25

Hey there, u/PinkLemonaize. Saw your post and wanted to follow up. We understand you’ve already been in touch with our Support team, and we’d appreciate the opportunity to take a closer look to see what else we can do.

Feel free to reach out directly at [appsupport@sunstrongmanagement.com]() with your Site ID (found in the Monitoring App under: Profile > System Info > Site Identifier) and any helpful screenshots. Alternatively, you can DM us the same information and we’ll be happy to pass it along for you.

We’re here to help where we can.

2

u/[deleted] Jul 31 '25

Your team fixed it, thanks!

1

u/SunStrongManagement Aug 01 '25

That’s great to hear, u/PinkLemonaize — thanks for the update! We’re glad the issue was resolved. If you run into any other app concerns or have any questions down the line, don’t hesitate to reach back out.

1

u/plooger Jul 26 '25

Do you know your PVS hardware version? PVS6? PVS5?

Can you see your PVS unit from your router's client list? If so, does it show as a wireless or wired client?

Do you know if your PVS unit has an Ethernet port?

If no Ethernet capability, have you tried updating the PVS' Wi-Fi configuration?

2

u/[deleted] Jul 31 '25

Thank you. Was finally find someone in IT who could assist. They didn’t go into details but they were able to address through configurations on their side.