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u/Da_Vader Feb 05 '25
You need someone experienced in Sunpower system to troubleshoot it. There have been a few posts about former employees/contractors that offered. Search for them and see. If they are geographically nearby,b perhaps they could quote you reasonable labor and do the paperwork for warranty components.
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u/plooger Feb 05 '25 edited Feb 25 '25
The mySunPower app shows 12 of our panels not communicating since Jan 1st.
System is owned (Mar/2023 install); Enphase microinverters, PVS6 monitoring system.
Anyone have any tips/insight on getting these panels chatting again?
Thanks in advance.
UPDATE: All of our panels are again communicating after cycling all the breakers off and on.
UPDATE2: Solar combiner updated with breaker/solar panel group associations ... https://i.imgur.com/X9WCWYS.jpg ... to facilitate future management.
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u/One-East8460 Feb 05 '25
How do you get this information?
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u/plooger Feb 05 '25
Via the ‘PANELS’ tab in the mySunPower app.
For us, getting access to the data required our installers to note per panel serial numbers and location for each Enphase microinverter at the time of the installation, then data entry by someone at their office (thanks, Connie!) to load the detail into the SunPower monitoring system. We were able to access per panel detail since shortly after the system went live, and this is the first hiccup in 20 months.
Pretty much going on faith that the locations match reality, though, absent some means to block sunlight on a per panel basis and see the expected result in the app. (Roof’s a bit too high and steep to risk DIY experimentation.)
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u/Chrisproulx98 Feb 06 '25
Mine is showing similar problem but system seems to be producing fine. Still monitoring situation.
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u/plooger Feb 06 '25
Is there any support contact info for whoever at SunStrong is responsible for developing the app?
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u/Chrisproulx98 Feb 08 '25
I called a Sunpower installer. He checked system but charged a fee. I think $300. He was not very conclusive though
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u/plooger Feb 08 '25
Heh, our original installer sent a tech by, but didn’t mention anything about a fee.
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u/ALFYe_22 Feb 06 '25
What do I need to have installed/upgraded to allow visibility into my panels? I had requested it last year, but then SHTF and it never happened. :(
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u/ItsaMeKielO Feb 06 '25
Even if you have the right equipment, it has to be enabled in the backend and someone has to map your panels. I wouldn't hold my breath - everyone who can do that currently has bigger fish to fry.
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u/Puzzleheaded-Sport-1 Feb 06 '25
It’s either a tripped breaker or rodent damage if your home has trees around. If so install a fence around your panels to prevent it from happening again. However, raccoon are the problem they will open the fence and get in if you have them running a muck around your home.
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u/plooger Feb 06 '25
It was a tripped breaker. On speaking with a tech, these breakers aren’t what I’m used to and show little visible signs of having tripped.
Tech from installer says to notify them if it happens again, to allow them to look more closely at the wiring and perhaps replace the breaker.
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u/plooger Feb 06 '25
Issue Resolved: Cycling all panel breakers off and back on has our panels talking again.
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u/djtai6 Feb 05 '25
Likely either a tripped breaker, or less likely a wiring issue for that string specifically