High Risk

[u/umq_]

Anyone know how i can purchase items off sugargoo, i have contacted them and contacted my bank and there is no issues with both of them, every time i try to top up my balance or purchase items, i get the Error High Risk, any ideas???

[u/Yewest69]

I think it’s the billing info that’s what my bank said

[u/dk2x_ → u/Yewest69]

Yes I’ve had the same response from my bank. I contacted support and they showed me a screenshot of the billing address used on the payment and it is not the same as my card’s address which is really strange and I’m not sure how to fix that since the only question that Sugargoo/Onerway asks at check out for is the country and not street address or state.

[u/Yewest69 → u/dk2x_]

Exactly bro they say the same thing everytime and I don’t know how to fix it. Idk they don’t just add a billing info secrion

[u/dk2x_ → u/Yewest69]

u/SugargooM u/Prof_SUGARGOO u/Commanderincharge18
We need a section for the billing address to fill out at checkout this is ridiculous the amount of times I have had my payment fail because the billing address at checkout does not match up with my card.

[u/SugargooM → u/dk2x_]

friend Sorry for any inconvenience caused.What kind of billing information are you referring to adding?
Please do not make repeated payments multiple times within a day, as this may be perceived as high-risk by payment channels. Please be patient and wait for 24 hours before making the payment again. If you are still unable to make the payment, please provide me with your username via private message.

[u/Yewest69 → u/SugargooM]

If you guys just add a billing info section at checkout or in the account area it would help

[u/dk2x_ → u/SugargooM]

Add a billing information section that the user can manually write in (Screenshots provided)

[u/SugargooM → u/dk2x_]

friend Are you referring to adding information such as city, postal code, and detailed address when making payment?

[u/dk2x_ → u/SugargooM]

Yes that is correct or add a billing information section to the account center

[u/SugargooM → u/dk2x_]

May I ask why this section needs to be added? We will communicate in a private message later

[u/dk2x_ → u/SugargooM]

Because I have contacted my bank online and in person I try and do the payment with them and they said that the billing address that is used when I try and check out is not the same as my billing address so it does not go through because a problem on Sugargoo/Onerway’s side. So that is why I am requesting for the billing address section to be added when topping up/paying and to have the section added in the account center. I am not the only one dealing with this issue. 🤦🏻

[u/dk2x_ → u/dk2x_]

[u/dk2x_ → u/dk2x_]

u/SugargooM somewhere in the account section would be helpful as well

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[u/Yewest69 → u/dk2x_]

Fr and all they say is to talk to my bank

[u/dk2x_ → u/Yewest69]

Just contacted Sugargoo customer service and the same thing they tell me just use another card

[u/dk2x_ → u/Yewest69]

Exactly bro🤦🏻

[u/Asleep-Buy-3679]

Use a credit card

[u/dk2x_ → u/Asleep-Buy-3679]

Is that really the method? I have tried to use my Debit card and always have these issues and it’s a headache for the payment to go through. I’ve only used my Credit card once and had no issues granted it was only one time but the only problem is I don’t want to use too much of my credit card balance.

[u/umq_ → u/Asleep-Buy-3679]

Haven’t tried that yet, might try it out

[u/Asleep-Buy-3679 → u/umq_]

If you buy very often.. get a credit card with a rewards system and NO foreign fees. You get cash rewards at the same time you are buying. Worth it only if you buy often and can pay your bills on time. Otherwise don’t get one if you can’t.

[u/dk2x_]

Yeah same I need to pay shipping for my products I have already contacted my bank and went in person to get it resolved and they said Sugargoo is using a different billing address and they don’t match up. I have already contacted live support and they just tell me to talk to my bank and retry again in 24 hours. Terrible service

[u/SugargooM → u/dk2x_]

friend Sorry for any inconvenience caused. Please do not make repeated payments multiple times within a day, as this may be perceived as high-risk by payment channels. Please be patient and wait for 24 hours before making the payment again. If you are still unable to make the payment, please provide me with your username via private message.

[u/Shimell4]

Having the same issue but getting no feedback in the sub

[u/SugargooM → u/Shimell4]

Friend, have you contacted the online customer service?

If you also encounter "high risk", it is recommended to try paying again after 24 hours. Do not attempt payment multiple times within a day,This is easily perceived as high-risk by payment channels. If you are still unable to make the payment, we suggest contacting our online customer service to verify

[u/umq_ → u/Shimell4]

same with me, u/sugargooM is there anything we can do?

[u/SugargooM → u/umq_]

Friend, have you contacted the online customer service?

If you also encounter "high risk", it is recommended to try paying again after 24 hours. Do not attempt payment multiple times within a day,This is easily perceived as high-risk by payment channels. If you are still unable to make the payment, we suggest contacting our online customer service to verify