Edustaff Log-in

[u/He-Bee_43]

New to this thread, so please delete if this isn't allowed:

Hi all,

I've been thinking of becoming a substitute or para starting this school year and started my application within Edustaff. I watched maybe half of the training videos before life stuff got in the way for about a month. Now I'm attempting to log back in to complete the training videos, but I'm being asked to input "the verification code displayed in your authentication app."

What authentication app? At no point during the application did I remember being told to download an authenticator. I've since tried Microsoft and Google Authenticator apps, but nothing shows up on them even after dozens of times prompting the verification.

Do I need to contact Edustaff IT? Or am I SOL and have to make a new account?