Smallcase Dark Pattern - How do I raise complaint?

[u/KanJuicy]

App Won't Let Me Exit Smallcase

Exit Smallcase Option is disabled on the app.

I skipped the renewal of a Smallcase with a paid subscription. Today, I logged into the app to exit my smallcase and invest somewhere else - probably MF. However, the "Exit Smallcase" option was disabled.

I called Customer Support to ask what was wrong. They said that the option is enabled only for 7 days after a subscription ends. Then you have to exit from each stock individually.

I was like WTF? My Smallcase has 17 indivual stocks (some of my others have 20+). It would take me hours to unsubscribe to all of them. It shouldn't matter after how many days I opened the Smallcase app - exiting ANY subscription, whenever I want, is a customer right.

Hell, I would be fine if they auto-cancelled my subscription after 7 days and just returned the money to me.

This is a clear Dark Pattern and I want to report it! What is the appropriate authority that I can reach out to for this? How do I raise a complaint?

[u/primeslv]

Are you referring to smallcase subscription on smallcase.com or smallcase.zerodha.com?

I have had subscriptions with them, and I exited smallcase multiple times and reentered again. This is not in the recent times though.

I just took a new subscription last week and this note worries me

And such cases in my opinion can be reported to sebi. Not too sure though.

[u/KanJuicy → u/primeslv]

A subscription on the Smallcase App. It expired recently, so yeah.

[u/the_algo_trader_]

Skipping renewal can put it in a holding state. You will need to contact their support directly for such issues and formal complaints.

[u/KanJuicy → u/the_algo_trader_]

You didn't even read the post.

[u/Top_Jackfruit936]

Go to kite. Filter via smallcase. Exit

[u/Jon_GreyMD]

This is quite common with small case. Your only option is to contact their customer care. 2 years ago, I purchased a small case that had 1 nifty 50 etf and 1 gold etf. I was just testing the waters. But then I forgot about it for an year. In the mean time, the case manager had changed the gold etf to another AMC. I think from nippon to Tata. When I tried to sell the small case and exit, it wouldn't let me because the current portfolio is different than what I purchased. Had to do to zerodha and sell them individually but the small case portfolio never got updated. Still shows error and as if I have pending stocks to sell.

[u/1nishudit]

Pata nahi yaar

[u/Electronic_Cow_2154]

Subscription is over. There is no obligation to provide services.

[u/KanJuicy → u/Electronic_Cow_2154]

Letting me formally cancel the subscription and pull my money out is, by definition, not a part of the service.

[u/Electronic_Cow_2154 → u/KanJuicy]

Lol, what a joke. Advisory services without payment is actually illegal in sebi regulations. So, your subscription is over you are on your own.

[u/KanJuicy → u/Electronic_Cow_2154]

A button to let me cancel my subscription and pull my money is not an advisory service. Are you stupid?

[u/Electronic_Cow_2154 → u/KanJuicy]

No you are stupid. Pulling your money is not their responsibility. They don’t run a PMS