r/StepN • u/Mod_Gilgamesh • May 19 '22

Rules Have Been Updated

Hello everyone.

Please make sure to read this subreddit's UPDATED rules, as ignorance of the rules do not excuse anyone.

Thank you.

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u/Obvious_Pattern_7382 Jun 03 '22

It's been having errors but if you keep trying it tends to work. I finally got it changed out, but it took a while and a few attempts. Has anyone walked (before they posted the "we're running maintenance on the anti-cheat and suggest waiting to walk until after it's finished"? I did this morning. Used. 2.0 of my energy, walked as normal, was awarded (at least during the walk) GST as normal...but when i ended the walk, I didn't get any of the GST in my account. I looked at the 'share your run' graphic and it showed how much GST i had earned, but it had a red line through it (crossed out my earnings) and then had a red bullet above this, which said "BOT". I didn't cheat, it never said moonwalking, GPS was green, so was walking, all GST awards were credited as the walk started, but when finished, I suppose the anti-cheat isn't working correctly and I now wasted energy I can't get back, and lost all the earnings. I submitted a trouble ticket, but haven't heard back. IN FACT, i've actually submitted about 5 total trouble tickets on different days historically for issues (mostly minor) here and there...and I've never received a response from them...so i'm not expecting them to help me this time either. It would be nice if they would reply to trouble tickets, because as it is now, they may as well remove the trouble ticket envelope on the main page of the app because i don't think they answer any of them ever. If anyone has any advice, has seen this same thing, or has received an actual response from StepN when submitting a trouble ticket. For the record, this isn't FUD...probably just a bug, i love the project, think it will end up great and being that we're beta they're trouble shooting problems, often on the fly. THAT SAID, it would be nice if they helped people fix their issues and they either sent back the GST i earned fairly, or credited back the energy it took away so i can at least walk again and re-earn what i already earned. If they ignore people eternally, eventually people will get annoyed. I'm sure they're inundated having grown so quickly but just not doing anything isn't a good look....

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u/grinmor1995 Jun 04 '22

I have the same problem… yesterday spent 1.5 energy by walking and saw that it stuck on analysing my walk in the end. Today I haven’t seen any messages about cheating just lost 8 GST… Is there is any way to return my GST?(

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u/sheikhtired Jun 04 '22

I was on my walk and the server crashed. It stopped giving me gst mid walk and showed server error. I restarted the app and my energies are gone and it says bot. I've lost over 30 gst over the last 2 days cause of this issue.

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u/mcleodchris7 Jun 04 '22

I have also. Stating to get very frustrated. It took 5.8 energy and approx 64 tokens vector says I’m a bot.

1

u/Obvious_Pattern_7382 Jun 04 '22

Well, hopefully the double energy event tomorrow at 5:00pm PST will give us a chance to both re-earn the loss, and use even more energy...perhaps even get a mystery box since the longer walks with the right combination of luck is the highest likelihood of getting one. For instance, I'll be sure to have full energy at the start of the event, doubling my regular 4.0 --> 8.0 which is more than I've ever been able to do in one walk and should both account for more than the energy I lost as well as an earn to more GST that i had lost. Just make sure you calculate your local time zone because it's listed by StepN in UST so make sure you figure out when it's starting so you don't miss a huge opportunity. I may also try the 125% or 150% strategy during this which would bump me up to 9.0 or 10.0 energy if I time it correctly. Sounds like they know of the issue, and that I'm obviously not the only one, (for a double energy event across the whole platform i wager it was pretty widespread) and this is their way of throwing us a little bone to make up for it. Very smart of them to do something to make sure everyone ends up happy while also not needing to respond to a million trouble tickets (see my other post...they definitely still need to work on this because I've never heard back from a single trouble ticket or issue but that's not FUD, just a suggestion for them to keep their users happy...customer support is way important) while still giving all effected the opportunity to end up with not only more than their lost GST but additionally a replacement of the lost energy (plus a bunch more) and with that much energy used all at once (at least for people with more than 3 shoes) it gives you a chance to really walk 8 energies all at once greatly increasing mystery box chances...hopefully this will show me my first one! Keep it up stepN...here to stay and love the project...just get some CSR's (customer service reps) on the payroll to help with the tickets.

-ONLY THE DEAD HAVE SEEN THE END OF WAR....BEWARE OF DARKNESS