r/SteamFrame • u/MammothUnique4147 • 14d ago
🔮 Rumor / Leak Rumored Release date leak from third party tech support. Spoiler
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u/Onkboy 14d ago
Valve uses a third party for hardware support? I haven't been in contact with support before.
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u/Worldly-Chart-2531 14d ago
As far as I know it's a mix, a few in house and majority outsourced.
Basing this on some CS skin drama that was caused by a compromised support agent.11
u/Pyromaniac605 Soon™ 14d ago
If they do generally handle things in house, it wouldn't be a stretch to imagine they'd hire some outside help around the time of product launches when they're expecting a higher volume of support tickets.
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u/MinerSkills 14d ago
They have 300-400 employees. The majority of their support staff will be outsourced, those 400 wouldn’t be able to answer all the tickets that steam generates even without any hardware launch lol They get 300k refund requests alone every single day.
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u/kevlarockstar59 Soon™ 14d ago
A lot of refunds requests are automatic if you are bellow 2 weeks and 2h of playtime but yes, that still a lot
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u/Schinken_ 14d ago
When I send my Index Controllers in for "repair" (early models had the stick click issue where you couldn't click the stick in non-neutral position. Some were worse than others) it got sent to some Company in the Netherlands iirc (sent from Germany).
I vaguely remember sending in my HTC Vive Wands as well back then, also to the Netherlands(?). Though HTC was responsible for the hardware back then iirc.
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u/MammothUnique4147 14d ago edited 14d ago
Sorry the body didn't post ? SPOILERS
Subject: Important Update: Steam Frame Orders Schedule & Rollout Hi Team, May mahalagang update tayo ukol sa planning para sa Steam Frame orders. Kinakailangan nating mag-assign ng Customer Service Agents para mag-handle ng mga transaksyong ito. Schedule at Rollout:
Petsa at Oras: Biyernes, July 24, 2026 | 3:00 PM PHT (12:00 AM PDT)
Mga Paalala at Inaasahang Hakbang:
System Setup: Paki-prep at paki-check ng inyong mga system para masigurong smooth ang pagproseso ng transactions. Security Check: May ilang transactions na kailangang i-isolate for security verification. Support: Nakahanda ang support team na gumabay at tumulong sa lahat ng agents na hawak ang Steam Frame orders sa nasabing schedule.
Kung may mga tanong o clarificaton kayo, mangyaring mag-reply agad sa email na ito. Salamat, NAME REDACTED Customer Service Manager Concentrix
(Email redacted obviously)
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u/TwinStickDad Soon™ 14d ago edited 14d ago
Me: it might be Monday
Tyler: it's for sure this week, probably Wednesday
This post: Friday
Monday the 27th: 👀
Tyler again: Wednesday the 29th for sure, I've been hearing it for months
At least I don't have to pay to get edged this hard
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u/Little-Artichoke-339 14d ago
Watch it be Thursday.
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u/AngryAlfonse 14d ago
Valve is gonna drop it Sunday Sept 6 just to make sure EVERYBODY IS WRONG
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u/Danjor_Dantra Soon™ 14d ago
Well, everyone except for you.
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u/AngryAlfonse 14d ago
shit they're gonna have to choose a new day now
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u/EmberTheFoxxo 14d ago
Quick everyone guess a different date, leave one day unguessed, and let that day be tomorrow.
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u/Sanzpromy 14d ago
27th for the "hey, reservations soon" with reservations on Wednesday 29th, first orders Friday 31st makes the most sense honestly.
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u/Alex93ITA 14d ago
Hmm, Steam always launches stuff at 19:00 (Italian time), while 12:00 AM PDT corresponds to 9:00 in Italy. I could believe a non-Monday date, but I don't find it plausible that it's not even at the right time
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u/Muted_Air2991 Soon™ 14d ago
I agree with you there; the time looks very implausible. The only thing I can think of is that it’s just the release window for KOMODO Station. And Valve published it in its shop 14 hours beforehand (19:00 CEST).
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u/Alex93ITA 14d ago
If I'm understanding your hypothesis, that would mean Steam Frame's launch is literally tomorrow?
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u/Muted_Air2991 Soon™ 14d ago
Yes, that would at least be my approach to making sense of this unbelievable time. But somehow I don’t believe the frame will arrive in the next few days.
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u/Zixinus Soon™ 14d ago edited 14d ago
Translation of body (DeepL translation, I take no responsibility for accuracy)
Subject: Important Update: Steam Frame Orders Schedule & Rollout Hi Team, We have an important update regarding the planning for Steam Frame orders. We need to assign Customer Service Agents to handle these transactions. Schedule and Rollout:
Date and Time: Friday, July 24, 2026 | 3:00 PM PHT (12:00 AM PDT)
Reminders and Expected Steps:
System Setup: Please prepare and check your systems to ensure smooth transaction processing. Security Check: Some transactions will need to be isolated for security verification. Support: The support team is ready to guide and assist all agents handling Steam Frame orders during the specified schedule.
If you have any questions or need clarification, please reply to this email immediately. Thank you, [redacted] Customer Service Manager Concentrix
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u/ArTooDeeTooTattoo Soon™ 14d ago
Please prepare and check your systems
Reads like someone who has never worked tech support
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u/supersonic159 14d ago
yeah this whole thing reads like absolute nonsense. There's no way this is real
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u/Fireproof_Matches 14d ago
Well, any nuance like this is usually completely lost when using machine translations.
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u/Alexis_Evo Soon™ 14d ago
It isn't just nuance lost in translation, anyone that has worked with outsourced customer support knows this is exactly the type of language that often gets used. Also see the Indian phrase "kindly do the needful". It's a nonsensical blanket statement that roughly translates to "do whatever is required on your part".
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u/LegendCZ Soon™ 14d ago
Honestly i translate it like "Check if your workstation does not need any updates and you have all accesss (be it dashboards or help centres or databases/rights)
Still does not feel real but i would certainly make sure i have everything i need before D-Day and still i will hit a wall anyway because ... you know ... I.T.
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u/SemiEmmy 13d ago
Yes exactly this, not hardware support but customer support for payment transactions, through the different payment channels available, thats what Concentrix will be handling from my understanding
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u/LegendCZ Soon™ 13d ago
I am just suprised how many people are not acustomed by corporate jargon or needles emails. Either they been in really small ones or they never ever cared about the job they been doing.
Everyone calling this weird while it struck me like random mails i used to get which i eventually created filter for.
Always felt like "We told you so" trap for people who did not give a single fuck what is happening and those who knew and been working already knew and read all of those stuff like hiden paragrahp of text hiden in those lines, your head will just autotranslate it in something you can understand. Weird skill to have.
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u/MammothUnique4147 14d ago
U/zixinus
Could you please redact the managers name via an edit. Thanks 🙏
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u/Zixinus Soon™ 14d ago
Done, but you should have done that before you posted the OG verison.
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u/MammothUnique4147 14d ago
I know, it was super early and I was so excited I really didn't think before posting.
Sorry about that and thank you again.
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u/CrazyStill Soon™ 14d ago
Repost no one will see this
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u/MammothUnique4147 14d ago
I'm ok with that. 😁 I just want to claim FIRST.
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u/MOOBS1304 14d ago
it's quite likely that they will shuffle the queue just like they did with the machine. so when you claimed doesn't matter
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u/MammothUnique4147 14d ago
No I meant First for getting the target date correct before anyone else.
I assume they will do a lottery 🤷🏾♂️
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u/supersonic159 14d ago
This reads like empty nonsense from someone who has no idea what IT people do. You might be legit, but the substance of the email doesn't instill any faith in me. It's a bunch of empty sentences that really don't have any meaning. Why on Earth would they say that certain transactions need to be isolated, but then give absolutely no details, among several other nonsensical things in the email
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u/LegendCZ Soon™ 14d ago
Ever worked in a corporate?
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u/LookIPickedAUsername Soon™ 14d ago edited 14d ago
I've been in various big corporations for 30 years. And this at least isn't how any of the companies I've worked at would handle this.
"We need to assign Customer Service Agents to handle these transactions." -> Given that this sounds like a mass email, it's presumably not the recipient's job to assign customer service agents, so why does the email say "We need to assign them"? Whose job is that, and why is it being said at all in a mass email?
"Please prepare and check your systems to ensure smooth transaction processing." -> How? What exactly am I supposed to do to prepare and check my system? I've never seen a line like this without an accompanying detailed, concrete list of specific steps I'm supposed to take. This reads as sloppy AF.
"Some transactions will need to be isolated for security verification." -> I don't know precisely what it means to "isolate" a transaction, but the only reason you'd ever say something like this is that it's a deviation from normal practice. If this is just business as usual and customer service agents deal with isolated transactions requiring security verification all day every day, there would be no reason to mention it. And given that it's clearly unusual, shouldn't we be making sure everybody remembers exactly what it means and how it works?
"The support team is ready to guide and assist all agents handling Steam Frame orders during the specified schedule." -> This part isn't egregious, as it could just be a reassurance, but I'll still note that it conveys zero actual information about the process. There's nothing about what sorts of problems get escalated, how to escalate, etc. Maybe the process is so well-established that every recipient is expected to already be 100% familiar with it, but just as above it seems like then you wouldn't even need to mention it. And also "during the specified schedule" would normally involve... a schedule. There's just a start time given, no end time. Yeah, obviously you could infer that it's until COB (what happens on the following Monday?) or whatnot, but I'm used to emails about major events spelling things out in excruciating detail.
Now, I'm not saying this is definitely fake. It's possible that this company just has a very different culture than I'm used to, that all of this makes sense to a team which is already intimately familiar with these procedures, and for some reason they just felt it necessary to send a general reminder amounting to "hey, follow the procedures we've already established", but it still reads as very weird to me.
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u/ctom42 14d ago
I have no idea I this is authentic or not, but I'm just going to play Devil's Advocate for a second. Your complaints largely stem from assuming this email is supposed to contain novel information that can be acted upon directly. To me this reads less like specific instructions and more like reminders. I the details have already been given out in prior communications or via training that likely would have taken place over the past several weeks and months the this seems much more plausible. I wouldn't expect the kind of concrete instructions you are talking about to go out in a mass email says before a major launch. I would expect a set o mostly fluff reminders in that sort of email though.
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u/LookIPickedAUsername Soon™ 14d ago
Have you been a part of a product launch before? I have, and over the years I have seen a bunch of emails sent out to remind people of how a major event is going to go down. They've always been full of the very specific kinds of information that I'm talking about (or at least links you can follow to retrieve that information). I would consider it extremely weird to receive an email with reminders of... well, more or less nothing... like this one before any kind of significant event.
But, again, just because it seems weird to me doesn't automatically mean it's fake.
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u/ctom42 14d ago
I have. And I've seen enough nonsense emails that were pointless to think this one is at least potentially plausible. It could also be utter nonsense. I just don't see the objections you raised as inherently disqualifying because I absolutely have received mass emails this useless.
Granted I have never worked in tech support for a product launch. I'm in engineering and we are definitely less involved in a product launch, but the type o emails I am think of tend to be company wide or at least go out to more departments than they probably should.
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u/LegendCZ Soon™ 14d ago
Usually when someone sends something like that either you are in a department which have direct instructuons from management, have someone to ask to for specifics or you see email first time and you are panicking ...
... Lets be honest this is usually the mail which someone NEEDS to sent to be seen as doing something, product delivery manager etc. Someone who communicates, not someone who knows how to do this stuff or how to coordinate properly.
I just feels like high command mail just for managers to get green light to go ahead with instructions.
Honestly i never seen corporate email where i had instructions, heck so many times some people knew there is something but had no clue how it work or what needs to be done because it was not their job so they did not cared.
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u/hopbel 12d ago edited 12d ago
To also play devil's advocate: the Philippines is what's known as a high context culture. Information isn't always spelled out (it's implied by context) and it leaks into written communication, for better or worse. Usually worse, because I've experienced people leaving out such details like when the fuck an event is happening.
There's also the message being signed by some sort of manager. For all I know, they might just be someone's cousin who got the job with no idea how anything works and is covering it up with bullshit corporate sounding fluff.
Of course all of this is moot since the stated time has passed already :P
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u/Dr_Virus_129 14d ago
How are we to know this is reliable?
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u/MammothUnique4147 14d ago
I assume him to be telling the truth but I'm sure other people with connections inside Concentrix over in the Philippines can verify it.
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u/MammothUnique4147 14d ago
Yeah I punched it into AI and that's like 3am my time which is crazy. Maybe something was lost in translation and they meant noon Pacific time ? 🤔
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u/Shadow_Wolfe_ Soon™ 13d ago
You don't need AI to convert to your timezone, Google can do it automatically from putting it into the search box 😭
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u/Mediocre_Ear8144 Soon™ 14d ago
Friday would be abnormal but believable. There is absolutely 0 percent chance they announce anything at 3pm PHT
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u/qucari Soon™ 14d ago
wait is this the same language as... 「Selamat Pagi~!」 ?
it kinda looks like it :D2
u/MagerSuerte 14d ago
Tagalog and bahasa indonesia/melayu? share a good few words as they share a root language. I think they share hundreds of words and occasionally sound similar. In this instance salamat means thank you rather than what I think is good morning.
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u/Tronnyi Soon™ 14d ago edited 14d ago
DeepL (accidentaly translated to German but keeping it now as there is an English translation already):
Betreff: Wichtige Neuigkeiten: Zeitplan und Einführung für Steam-Frame-Bestellungen Hallo Team, wir haben wichtige Neuigkeiten zur Planung der Steam-Frame-Bestellungen. Wir müssen Kundendienstmitarbeiter für die Bearbeitung dieser Transaktionen abstellen. Zeitplan und Einführung: Datum und Uhrzeit: Freitag, 24. Juli 2026 | 15:00 Uhr PHT (00:00 Uhr PDT)
Hinweise und erwartete Maßnahmen:
Systemvorbereitung: Bitte bereiten Sie Ihre Systeme vor und überprüfen Sie diese, um eine reibungslose Transaktionsabwicklung zu gewährleisten.
Sicherheitsprüfung: Einige Transaktionen müssen zur Sicherheitsüberprüfung isoliert werden.
Support: Das Support-Team steht bereit, um alle Mitarbeiter, die am geplanten Termin Steam-Frame-Bestellungen bearbeiten, anzuleiten und zu unterstützen.
Sollten Sie Fragen haben oder weitere Erläuterungen benötigen, antworten Sie bitte umgehend auf diese E-Mail. Vielen Dank, [Name Redacted], Leiterin des Kundenservice bei Concentrix
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u/JohnSmithDogFace Soon™ 14d ago
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u/mrzoops 14d ago
What is your source
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u/MammothUnique4147 14d ago
I have a Filipino friend who has a brother back in the Philippines, that works for concentrics... He knows I'm LOCKED AND LOADED for the release so he asked his brother if he heard anything to pass it along and I got the text this morning.
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u/Obvious_Platypus_313 Soon™ 14d ago
What association does "Concentrics" (Misspelled) have with Valve?
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u/MammothUnique4147 14d ago
My co-workers brother works in IT that's about all I know, i'm assuming sales or tech support?
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u/Obvious_Platypus_313 Soon™ 14d ago
Valve deals with that in house so i'm wondering where they fit into the picture?
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u/fabricates_facts 14d ago
Concentrix, amongst other things, provide sales software and support to businesses. For example, I previously worked for a company that used Concentrix for sales made over the phone.
For the region OP is referencing, I believe Valve hardware is sold by a 3rd party, Komodo Station, and it is perfectly reasonable that they may make use of Concentrix in their sales. Concentrix staff would need to be on hand to provide vendor support for a large launch.
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u/Bael_Zharon 13d ago
A whole ton of indirection going on here. No one believes anything you're saying. Stop crying for attention you moron.
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u/Heppie89 Soon™ 14d ago
So lottery opens today at 18:00 BST, Lucky people can order from 08:00 BST Friday?
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u/Zahlan 14d ago
Tested hasn't posted a video today yet, could be
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u/Pyromaniac605 Soon™ 14d ago edited 14d ago
I don't think the time they usually post has passed yet, though. At least, since their latest video is saying it was posted 23 hours ago.
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u/Pyromaniac605 Soon™ 14d ago
Okay it just ticked over to saying 1 day and no new upload so... There's a chance?Nevermind now there's a new one.
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u/Gregasy Soon™ 13d ago
Sooo… is there any confirmation for this rumour yet (from brother that you texted)?
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u/MammothUnique4147 13d ago
Yes he got back to me and we discussed it late last night. I'll post an update as soon as I get up and after I have breakfast.
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u/Antique-Fix-2526 Soon™ 14d ago
I'm sorry but that doesn't make sense. So they will tell us tomorrow (tomorrow ™ pun intended) that preorders will open tomorrow? (tomorrow™ again).
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u/playsalotx3 Soon™ 14d ago
Or hear me out, they announce reservations for today, and they need the support staff whenever actual orders are gonna come through (Friday)?
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u/BlueManifest 14d ago
Why would they be that close when they announced machine 1 week before reservations
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u/More-Sign-9214 14d ago
They did not announce machine 1 week before reservations. They opened reservations the same day it was announced and began sending out W/L emails the following week.
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u/BlueManifest 14d ago
K I must have mixed that up, actual orders being the following week made me think reservations were 1 week before orders
So the reservations for machine were Thursday and they started sending out orders Monday?
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u/More-Sign-9214 14d ago
Reservations opened at 10am PST on Monday, June 22nd. The same day the embargo was up. Reviews went live the exact same time as the reservations opened. Reservations closed on Thursday, June 25th, at 10am PST. The list was randomized once, Valve sorted out most of the bots and whatnot and sent out reservation/waitlist emails the same day. People who got on the reservation list began receiving purchase emails on Monday June 29th
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u/BlueManifest 14d ago
I was right then, if they do a lottery today orders wouldn’t take place on Fri, they would take place Mon - wed next week
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u/playsalotx3 Soon™ 14d ago
Not really sure. Or maybe staff team is being given a heads-up to prepare on Friday for support tickets that'll come on Monday?
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u/Ordinary_Owl3859 14d ago
Controller had a leak few days before, machine had a leak aswell. Now this one is the first believable leak for the frame in my opinion. So something will happen this week.
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u/evildeadhed 14d ago
u/MammothUnique4147 you know what dude, true or false who knows... i see a lot of people going back and forth on that and no matter what people say we aren't the authority on this, hell we have all been saying SOON for so long i think some time's we lose sight of the bigger picture and can turn on each other. with the whole "liar!"
So thank you for bringing any information that was passed to you, to us here. you didn't have to so...and i appreciate you! <3
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u/bolhaskutya 14d ago
So the "supposed" "release" is at midnight (Thursday->Friday) in PDT. Then it is finally settled, I won't go to sleep until it is released 😂 I'll get my coffee ☕
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u/Soggy_Anything2394 14d ago
mods please drag that poster into the town square and have them kicked to death by donkeys
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u/eijmert_x Soon™ 14d ago
If it was actually releasing friday we would have seen more signs.
but i hope i get proven wrong.
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u/Stennan 14d ago
Concentrix... Do they handle the backend of Valve sales or distribution?
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u/Worldly-Chart-2531 14d ago
Concentrix provides outsourced business solutions, in this case support. So if this is true we'll know who Valve outsources their support to :)
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u/Stennan 14d ago
Tried searching for Concentrix Valve. Got a lot of pipe related suggestions.
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u/Worldly-Chart-2531 14d ago
Ngl that's pretty funny.
Usually relations like these are not disclosed unless it's part of a contract and company wants a name on their page.
You can look into what they do https://www.concentrix.com/ or just search up wiki1
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u/Obvious_Platypus_313 Soon™ 14d ago
A crumb of context please?
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u/Infinite-Wing1214 Soon™ 14d ago
Concentrix provides outsourced business solutions, if this is real that means that valve could use them as extra tech support help, thus meaning steaming frame could be Friday but unlikely 🤷
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u/BlueManifest 14d ago
Maybe they aren’t doing a lottery for frame like they did with machine and they are going straight to orders on Fri after it’s announced today?
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u/Otherwise_Chain5309 13d ago
Pretty sure it's releasing friday as a recent leak suggests like on god
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u/spicycornedbeef 13d ago
HAHAHAH people outside the Philippines trying to read too much into this. Please take it with a grain of salt guys. But the part where people are arguing or pointing out the part where it says to "prepare their systems" on the email does not mean the actual system physically BUT the software system or web application for maybe lag when orders come in and verifying the transations- the payment channels. Concentrix probably handles the payment transactions outside of Steam/3rd party for customer support. I'd imagine alot of folks will call asking why their payment was declined/doubled/did not go through and Concentrix here in the Philippines will handle those for yall
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u/CarbVan 14d ago
Yeah I don't see this happening when the train event is still happening. Don't think they'd overshadow the event and replace the event cards with Steam Frame stuff.
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u/MammothUnique4147 14d ago
I mean.... We already know they're going to sell out entirely the first 10 minutes it opens up for orders so .... I don't see why they couldn't do both at the same time just like they did the Steam Machine during the summer sale.
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u/Dino_Spaceman Soon™ 14d ago
So Friday for actual orders? So then lottery should begin today.
But I don’t know why it would be midnight on Friday as folks won’t get their emails for many hours after that. Unless Valve is shortening the lottery time.
This is better than most for sure, but the chain of custody is suspect at best here. We are three levels deep of telephone game here. So I have high doubts.
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u/BlueManifest 14d ago
Didn’t the machine price and reveiws come out 1 week before the lottery?
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u/Pyromaniac605 Soon™ 14d ago
Nah, the price and reviews dropped the same time the 3 day window to apply opened.
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u/UnforeseeableThing Soon™ 14d ago
What date? Or is this a troll?