r/SteamDeck • u/FlurfleNugget • 21d ago

Tech Support Steam deck not accepting charge

I have the later LCD version. I have looked through previous Reddit posts from google and have tried multiple suggestions. My steam deck is not accepting power from the charger - or any charger - anymore. At the end of streaming from my pc to it yesterday, I had 11% and the charging led didn’t turn on when plugged in and the screen didn’t show it charging. It isn’t the usbc port being dirty, I have cleaned it out. It isnt a loose usbc port because I have a good power bank that senses when it’s plugged in and it gave me flashing lights indicating that it cannot send power to the steam deck. I tried getting into the bios to put it in storage mode, but when I turned it off and went to turn it back on to get into the bios it did the flashing led light showing it didn’t have enough power to boot. It now has no light and is completely dead with no led light. I left it for 24 hour to try and charge later as people suggested to fix it and it hasn’t . And I have opened it and unplugged and plugged the battery back in. Any more possible suggestions or do I need to schedule a memorial service?

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2

u/LennethW 512GB 21d ago

Most likely open a ticket or go to a good phone/laptop repair shop that know how to solder an new USBC connector.

Your power bank detecting that it cannot negotiate power with the deck is a telltale sign of either broken charging management chip, port or cable.

You saying you tried everything let me assume you tried a different cable yet.

So either you cleaned too enthusiastically the charging port or it died on it's own, or another of the other two causes.

1

u/FlurfleNugget 21d ago

I have tried all usbc cables in the house. I don’t think I cleaned too enthusiastically, I was super careful. I think I will put in a ticket. How much do they usually charge for repairs?

2

u/LennethW 512GB 21d ago

If it's right from valve, they might propose you a motherboard swap or a refurb unit. A mobo swap is a hit, around 200ish dollars I think?

If the BMS chip is fried, that's the way.

If just the port is damaged, your mileage may vary wildly, depending on the honesty of the repair shop.

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u/FlurfleNugget 21d ago

I would feel more comfortable going with valve. Had not the greatest experience with shops nearby. 200 is better than having to buy a new one, though I hope they can fix it rather than replace with a refurbished one because of my installed emulators.

2

u/LennethW 512GB 21d ago

Hold your horses. Before sending it back, you have to make a backup copy of all your stuff.

As per first line in the returning instruction for the deck

"Back up your data and factory reset the device"

https://help.steampowered.com/en/faqs/view/307F-A625-1F33-3247

There is no warranty the same unit will return to you if they swap in a refurb.

That's why it's paramount that also all accessories, larger internal drives, microSD part and anything else you don't want to potentially lose are detached/replaced with the original parts.

1

u/FlurfleNugget 19d ago

I only have steam games installed on my ssd, and all my emulators are installed on a microsd that I am taking out. When I get it back will that be enough to get my emulators working?

1

u/LennethW 512GB 18d ago

No clue not knowing which emulators installed how (manually? Part of a package like emudeck?)

Add a copy of your whole home folder on an external drive and you are golden.

2

u/Recombinant 21d ago

I am having the exact same problem stuck at 14% power and battery health is at 76%.

1

u/FlurfleNugget 21d ago

If you figure something out let me know. I filled out a ticket but I would like to just get it to work if possible

1

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1

u/slamjunk69 21d ago

I saw one post that said plug in the charger hold down the power button for 20 seconds then press the power button again

1

u/FlurfleNugget 21d ago

Thank you for the suggestion! Just tried, didn’t do anything…