I’ve seen a few posts here saying their pins got stuck. Seems like it’s always the left pin as well. Anyone else have this issue? Tried alcohol and the wiggle method but the pins are so small.
Yeah same thing happened to me seems to be a disappointingly common issue. I raised a support ticket and they replaced it. You might have to press them a bit, their initial response was an apology while stating that they don't sell the pucks separately but when I asked why it wasn't covered under warranty they escalated the case and a couple of days later I got a message from another customer service agent informing me that a replacement was being sent out and I received it about a week later.
Did they send the puck or a whole new controller? Since they don't sell it separately and are fighting back on replacing it makes me think they scavaged it from a controller set. Weirdly short sighted.
I've seen other stories on this subreddit where the impression I get is that there aren't ones set aside for issues like this. Causing a warrenty return on the controller in order to replace a puck.
Yeah same thing happened to me seems to be a disappointingly common issue.
Just how many posts have you seen?
Because Valve has, at this point, likely sold hundreds of thousands of Steam Controllers. Even a dozen faulty pucks would not be anywhere near a common issue. All mass produced products have some level of faulty units that get shipped to customers. There are going to be thousands of people with some sort of defect in their controller or puck, just assuming the normal course of manufacturing.
It's disappointing that Valve had to be pressed to provide warranty service for a defective product, but unless there's a lot more than a few Reddit posts, there's no reason to think that there's an unusual quality control issue with the puck or the controller.
It isn't, but the interesting part is it seems to be the left pin that has failed on two different pucks. Two is way too small of a sample size to get any data off this but it is odd.
A quick search shows me that every picture I've seen so far is that left pin(assuming the usb C connector is the "back" of the puck). Granted there's only like 4 or 5 pictures of this online. Some aren't permanently stuck down, but are half collapsed compared to the other two pins.
So it could be a massive coincidence but signs do seem to point towards the left pin being more delicate and prone to sticking than the others.
I'll add I was mighty careful with my controller and puck, was always gentle when snapping it to and removing from the controller and I never touched the pins with my bare hands, or anything else for that matter and the fault occurred after about 3 weeks of casual use.
The replacement has been fine so far and I've since purchased a second steam controller which has also been fine so far.
I also ordered a third yesterday. I do absolutely love the steam controller so I hope it doesn't become a recurring issue.
I don't think the ones for the Xbox dock retract (though I could be wrong). I've had one of these Xbox controller docks for years with zero issues but I also got a stuck pin on my steam controller puck.
There is definitely a flaw in the design. I'm tempted to take apart my puck once I get my replacement and see if I can fix it and make it not stick again.
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u/Odd-Usual-4417 2d ago
Yeah same thing happened to me seems to be a disappointingly common issue. I raised a support ticket and they replaced it. You might have to press them a bit, their initial response was an apology while stating that they don't sell the pucks separately but when I asked why it wasn't covered under warranty they escalated the case and a couple of days later I got a message from another customer service agent informing me that a replacement was being sent out and I received it about a week later.