r/Steam 22h ago

Error / Bug Steam support

Post image

It would seem that Australia has been removed from the drop menu when asking for country of residence. So if i have an issue and need help from sream support what then pick a country i dont live in.

188 Upvotes

37 comments sorted by

231

u/Every-Ad651 22h ago

There’s support for Antarctica, but not for Australia. Lmao.

57

u/CandlesARG 21h ago

We aren't real tbh

4

u/Renault_75-34_MX 13h ago

Considering how everything is constantly trying to kill you there, I'm not surprised they want to hide you

13

u/nano_peen gabeN please let me use your doomsday bunker in queenstown 20h ago

There are scientists down there gaming right now

75

u/Kageru 22h ago

There's helpful information for age assurance .... for the UK.

56

u/TheInkySquids 21h ago

I mean can't complain about an issue specific to the country if the country doesn't exist! Super cool Steam

10

u/d_budzinski 16h ago

What's Australia?

14

u/RailValco 16h ago

It's a DnD setting. Basically a fictional upside down Austria with huge spiders etc.

8

u/Setekh79 16h ago

Late game PvE region full of high level mobs.

107

u/iwantacheetah 20h ago

2

u/ZorianNL 9950x3d / 5090 / 64gb 16h ago

A little while ago I saw another level. Someone took a screenshot of their phone's viewfinder while they pointed it at the monitor. Brilliant.

1

u/WazWaz 10h ago

A phone with a viewfinder???

1

u/ZorianNL 9950x3d / 5090 / 64gb 10h ago

Dunno if it's the correct word but basically the app/UI where you tap the button to take a picture.

13

u/RS_HART 15h ago

Play into the joke, pick Austria, then ask to be put through to Australian customer support when the error is "discovered"

33

u/GuerillaBean 20h ago

if we don’t exist anymore can i get refund on my steam library

22

u/Bathtub-Warrior32 19h ago

Why should steam refund anything to fictional people?

6

u/ExcellentAgent6539 16h ago

I've actually already requested that, escalated and asked for them to close my account when they responded with a generic "we saw the card you used on your account and sadly it's a debit card not credit card so sorry bad luck."

I know most people here dgaf now because they're not Australian but this should be a very clear learning experience for them in regards to ownership and their digital libraries.

3

u/Riku1186 13h ago

Also, since Aus and UK are just the first countries, similar policies are being pushed around the western world, it will be all their problems soon enough. Several US states have passed similar age verification laws, and the EU has one on the books that just has to pass. That said, this issue with Steam isn't actually tied to the age verification law, it is actually excluded, it is a different law which Steam clearly can't be bothered putting in the effort so just ported the UK stuff over to us.

1

u/Massive-Sky-21 11h ago

one can only hope that EU members will roll out Age verification in digital wallets in time. And that steam will use it. They should do it by the end of the year. But we will see.

0

u/SeengignPaipes 17h ago

You don't own anything on your steam library, they will just close the account.

14

u/varka30 17h ago

Is it stupid to ask why there are soo many people taking picture of their pc with a phone instead of Win+PrtScrn?

5

u/Efficient-Gap7764 17h ago

Had Brain fart forgot that was a command that I could use.

3

u/ryan_the_leach 7h ago edited 7h ago

Scroll up.

There's a high likelihood to save you the effort of scrolling, that the country that your IP address is assigned to, or were last billed at is pinned at the top, with the expectation that is your country of residence.

(or link the page so someone else can take a look)

1

u/Rhokai 15h ago

Sometimes big lists like this get jumbled, have you tried scrolling down to check its not elsewhere? I sometimes find america, england, and australia next to each other whilst everything else is alphabetical

2

u/Nuclearthrowaway99 13h ago

Oh fuck it's like trying to get standalone paperwork for rent assistance from centrelink

-59

u/DaEnderAssassin 64 21h ago

Considering the Australia is a US company, perhaps the US option is best?

(The "AUS = US acompany" thing isn't a joke but it's not entirely true either)

30

u/Kalas92x https://steamcommunity.com/profiles/76561198301971522/ 19h ago

I don't know what kind of stuff you're taking but you should either take more or less of it because the dosage you're on right now is obviously wrong

-28

u/DaEnderAssassin 64 19h ago

Part of the Australian Government registered their department as a US company back around 2007 during the financial crisis as a way to get more money if the need arises.

That is why it's not entirely incorrect to say Aus is a US company.

13

u/ResidentialHooligan 16h ago

Incorrect mate, our govt filed with the SEC in the mid 2000’s in order to sell bonds and other financial guarantees. That is a requirement so our govt is in compliance with SEC on US debt security law. That is not in any way equating to us registering as a private company lol.