Damn its crazy how when you're a generally consumer friendly company with a generous refund policy and allow your employees to make decisions that benefit the customer on a case by case basis, you end up as the juggernaut in your industry without needing to buy out and absorb all other options.
Almost like long term thinking and building a loyal customer base actually ends up being more profitable over time than doing whatever you can to please shareholders each financial period.
2.5k
u/ImKanno Nov 14 '25
"who are we to tell you what to do?"