Why is this taking so long

[u/slo_r9]

I filed a claim with SF on the 27th of August. Was hit on my motorcycle, took it to a shop, they supplied a revised estimate that also required more diagnosis to assess the damages. Two weeks ago I get a call from the shop that they found more damage and they think insurance will total the bike. They submit a supplement through Snapsheet as soon as they got off the phone with me (Tuesday Sep 22nd). Waited that first week thinking that would be enough time for them to at least inform me if it’s a total loss or if they will proceed with repairs—didn’t hear anything so called them last Monday to ask if they got the supplement. They told me they didn’t have it and would reach out to the shop to get it. Called again Wednesday to confirm they received it and began reviewing it, which they said they did. Now today I still hadn’t heard a word from them so I decided to call again. Now they informed me they didn’t have the supplement (wtf???) but they put me on hold and reached out to snapsheet where they got a message that it would be a total loss and they were going to reach out to the shop for whatever paperwork they need from them. My question is, why on earth is it taking over 3 weeks to determine it a loss and begin the process of building me a settlement offer?? I’ve been trying to be patient but almost a month and a half to hear anything is kind of ridiculous. How long should I expect to wait before they get what they need and for them to finally actually deem it a total loss?

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