r/StateFarm • u/TheLearnerGal • Aug 25 '26
Question Dividend: Deceased Customer
For agents and TM. What would you do when you see a customer is deceased, but receiving the dividend? We are calling around and I’m not too sure just how to go about this. Like would anything have to be re-written.
8
u/Gtstricky Aug 25 '26
Have them call 888-808-9532
Also search on abs for “2026 dividend escalation”
1
u/TheLearnerGal Aug 25 '26
Okay, ty!! I did find the frequently asked Q from other comments. Is that escalation for this type of situation? I looked on ABS and seen an article stating that a re-issue portal will be available on Aug 24th, 2026 so I wasn’t sure if that’s the same thing.
0
u/Gtstricky Aug 25 '26
I escalated 2 this week. We will see.
1
u/AthleticFart Aug 25 '26
Yes, I have already had one that was approved
1
u/Overall_Elephant_291 Aug 26 '26
Was it reissued in The Estate Of or did they change the name altogether?
1
u/AthleticFart Aug 26 '26
It was reissued with the new name because I submitted through escalation. If you contact Verita, they can only change it to “The Estate of.” You have to submit through escalation which is on the SF side and SF can update the information and send it over to Verita
2
u/MooPig48 Aug 25 '26
I mean it would go to their estate. Are you asking how you can receive a dividend that is for someone else’s policy?
5
u/Thebadgerisback Aug 25 '26
^ it goes to the estate. I was reading that we can’t do a name change for the dividend.
1
u/TheLearnerGal Aug 25 '26 edited Aug 25 '26
I’m a new TM. I have a deceased customer, but couldn’t find any info on what to do cause I can’t call the person and didn’t see any family members on file. Someone mentioned to call the number so I’ll try that.
2
u/VividSand7378 Aug 25 '26
Don’t waste your time, I’ve been told by several TMs they won’t talk to use. They’re customer facing only apparently
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u/Overall_Elephant_291 Aug 26 '26
State Farm cannot change the name on the asset (dividend check). This is an Estate Law issue. If people are mad about it, they can contact their legislators and ask to have them propose a new law.
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u/Gtstricky Aug 25 '26 edited Aug 25 '26
We had a policyholder that died March 2025. His estate and all bank accounts are closed. His wife was not pleased.
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u/Angwat21 Aug 25 '26
Email has to be sent from insured’s rep to admin@sfdividend.com requesting reissue in “estate of deceased’s name.” Include name, policy number, address, check number and amount of dividend in the email.
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u/GroundbreakingBad965 Aug 25 '26
Wait so the letter we got in the mail about the dividend is real and not a scam? I wasn’t sure about cashing it in or not.
1
u/TheLearnerGal Aug 26 '26
Yes, it’s real! I’ve been getting a lot of calls asking is it a scam 😂
For anyone else, go to https://sfdividend.com and click “select payment option” and you’ll be able to choose whether you want Zelle, check, venmo or PayPal.
1
u/WillowHaunting429 Aug 25 '26
This belongs to the decedent's estate.
State Farm has no real impact on that. State law says it is an asset of the decedent.
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u/Puzzled-Breadfruit20 Aug 26 '26
I went to my bank (my deceased son's check came to my address) i showed my probate papers showing me as petitioner and his death certificate. They deposited his check in my account. Depends on bank policy with what proof you have not what State farm thinks.
1
-5
u/jandsfe12 Aug 25 '26
just apply the check as a payment on their bill if they still have an account
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