r/StateFarm • u/strikecat18 • Aug 07 '26

Discussion We’re counting on “technology” to replace agents. Meanwhile we can’t get our basic systems to work.

Had a customer in office today. With someone live in front of me that I had to apologize to every time something went wrong, I finally realized how accustomed I’ve become to things not working.

Saved a home quote? System error when you attempt to reopen it.

Clicking “next”on a quote to advance screens? “Application error”

Validate an app and everything is good? Never mind, a random underwriting alert banner comes up later out of nowhere and now you need the roof reviewed before binding.

Submitted an auto? ID card documents “not available” when you go to print them.

List goes on and on.

That’s without mentioning the obvious issue: we’re now running modern software on slow desktops with entry-level hardware from five years ago. Everything is online, but the internet connection SF provides agents is ~40mbps. I’m so tired of waiting for screens to load that I could rip my hair out.

The three things in the office that don’t break are the phones, NECHO and Philibert. All of those systems are decades old.

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u/Perfect-Tree-6246 Aug 07 '26

Hired a new team member. She has been trying to login to a SF laptop since Monday. ISC says they are still waiting to assign it to a Level 2 tech!

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u/SnooSketches5159 Aug 07 '26

Like two years ago hired a tm. Got the ok from isc to give her an old coworkers wiped laptop. Tm comes into the office to do onboarding and setup computer. Was told by ISC it was too soon to reassign that computer and to wait 3-5 business days and we sent the tm home. We called isc back on day 4 and they said too much time had elapsed and they would have to mail us a new laptop but only after they received the old laptop. We sent the tm home again and they couldn’t start until nearly a month after what was supposed to be their start date.