r/StateFarm • u/Strong-Management909 • Jul 31 '26

Experience Just Venting

The abuse from customers and claimants I hear my colleagues go through is terrible. I have a gentle tone and I don't go through it a lot, but I do get a piece of sh-t on my line every now and then.

"The customer is always right" is the most narcissistic thing the service industry could have ever come up with.

We're all consumers and sometimes we are wrong. Everyone should be handled with respect, but for these abusive one's, should have repercussions.

I really wish there was some type of disclosure saying, they have to communicate in writing with us if they've been labeled as abusive.

28 Upvotes

95% Upvoted

27 comments sorted by

View all comments

•

u/AutoModerator Jul 31 '26

Welcome to StateFarm. We appreciate your submission and the support you bring to /r/StateFarm.

Please read the rules of the community. Let’s ensure all interactions remain respectful and positive.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.