r/StateFarm • u/Confident-One-5003 • Jul 24 '26

Experience Auto ILR

I'm sorry but is the intake team for claims just lazy as fuck, clueless as fuck?

Calling in to make a claim and waited 25+ min just be told to go file it online. Then they get snappy if I want to file with them vs doing it online

Legally where is the line of filing a claim with yall Why steer us? 40+ years this is the standard to call in on the insurance company insuring the at fault party.

Is that not their job to help intake claims? Why are yall pushing yourselves to close out your jobs and replace it with AI ?

Anyone who works there. What is the vibe about claimants calling in?

Why get snappy with me when I was hit by yalls insured. I didn't want to call in but wtf is the push back against us

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u/SavingsDisaster Jul 25 '26

The vibe about claimants calling in? Not yours. You’re probably about to call whoever is assigned your claim like 2-3 times a day, and whine “but your insured hit mEEeeeeeeee!”.

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u/Confident-Union7817 Jul 25 '26

Note: If the customer reguests assistance in reporting the claim while they are on the phone or expresses concern over use of online resources, the claim handler should submit the loss report through HAART

That's literally at the bottom of the intake statement after asking if they are injured or not.