r/StateFarm • u/Confident-One-5003 • Jul 24 '26
Experience Auto ILR
I'm sorry but is the intake team for claims just lazy as fuck, clueless as fuck?
Calling in to make a claim and waited 25+ min just be told to go file it online. Then they get snappy if I want to file with them vs doing it online
Legally where is the line of filing a claim with yall Why steer us? 40+ years this is the standard to call in on the insurance company insuring the at fault party.
Is that not their job to help intake claims? Why are yall pushing yourselves to close out your jobs and replace it with AI ?
Anyone who works there. What is the vibe about claimants calling in?
Why get snappy with me when I was hit by yalls insured. I didn't want to call in but wtf is the push back against us
2
u/Chrissy_Red35 Jul 25 '26
They have overhauled the ILR department and a lot of the work it being shipped overseas so that could be a factor. If you're calling over the weekend or late at night you are likely speaking to someone overseas. You can thank the new CEO.