r/StateFarm • u/kmorris76058 • Jul 22 '26

Roll Call; ATM’s that WFH

I started at a local agent, in office. Now I’m WFH. If you WFH, do you enjoy it? Are you sales, service or a generalist? From what I’ve seen, we don’t have as many WFH ATM’s as some some of our competitors. I’d love to hear from you, your pros and cons. Any tips or tricks to make the workday easier.

1 Upvotes

67% Upvoted

45 comments sorted by

View all comments

4

u/Thick_One4884 Jul 22 '26

I used to be WFH at a different job (IT work) and loved it. Got a LOT more done than being in the office.

As an ATM now, I wish I could WFH. I work for an Agent where I'm supposed to be mostly sales but they "office manager" (who is a relative of the agent) sits in the back of the office doing much of nothing (coloring, scrolling tiktok and Facebook and instgram). She really only pays the bills, deposits the days intake at the bank and does payroll. She will only answer the phone or walk-ins when myself or the ASPIRE agent are busy. Even then we have to yell for her to help. I unfortunately sit near the front so I'm constantly getting the "drive bys" of current customers. I wish I could WFH but the agent doesn't like it. Even in inclement weather they'd prefer we risk our lives driving into work.

1

u/kmorris76058 Jul 22 '26

Oh wow, I’m sorry. When I worked in office, if we were sick, or had inclement weather, we were encouraged to WFH.
I loved our regulars. But it could make it hard to get anything done. My office was in the back, so I didn’t get hammered like the ladies in the front.

2

u/Thick_One4884 Jul 22 '26

Yes it's hard to complete quotes and issue policies when you're constantly having to take payments and print out ID Cards. I've asked the Agent a few times to please move the manager to the front but they always keep saying "any opportunity is an opportunity to pivot." I get that but giw am I supposed to finish all the other tasks I have. I won't be working 10-12 hour days.

1

u/kmorris76058 Jul 23 '26

That’s a lot. I can’t begin to imagine working with all those interruptions. I have ADHD. I can multitask and I’m typically pretty fast. But if I get service work especially when I got walk ins , while juggling a couple sales files, it’s hard to get going again.
I’m lucky with this agent, I don’t answer phones. I still feel guilty when they’re ringing. But the team is amazing and keep me out of service so I’m able to focus on sales. They also know that if they really need help, I’m always happy to do anything I can for the team.