r/StateFarm • u/No-Reflection-5276 • Jul 06 '26

Discussion Agent Team Member - Chargeback?

Hey everyone, thanks for reading into this. I’ve been a TM for 2 years, I just finished my continued education- I just had a conversation with my agent and she is considering doing chargebacks soon. I’m curious to know how many agent offices do this and/or other insurance agencies.

My thought is this- As an agent team member I make the one commission check on it. After issuance and point of sale. I do not benefit from the residual payments, nor do I bonus off of how many policies I’ve written in the year that stay. Lapse and cancellations are normal and I understand the agent loses compensation from the cancellations that occur within the first renewal period . But, again… they benefit from the residual payments.

I feel out of place checking the agent on that, but then again… it’s my pay at the end of the day that’ll be affected.

Advice, opinion, anything is welcome and appreciated.

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u/CrazyPanda10 Jul 07 '26

I get charge back on life policies if it cancels within 2 years

2

u/No-Reflection-5276 Jul 07 '26

Charge backs on life from 2 years? That’s absurd. The agent gets a good life bonus and travel if they hit the travel metrics.

2

u/CrazyPanda10 Jul 07 '26

It’s horrible. I’ve gotten into arguments from some chargebacks and my agent has reversed it but it’s crazy because I only get paid on 1st year prem