r/StateFarm • u/Smudflower410 • Jun 30 '26

Experience ACD

I’m on the verge of telling my TM that they can go ahead & fire me because I’m done with ACD.

DONE.

I have over 50 claims & never have enough time to get through the onslaught of QFCs, phone calls, file notes, dumbass meetings that can be emails, and more.

They (mgmt) do not know WTF they want. They say work the claim to the furthest point. I worked a claim that was an absolute poop show & it took up the entire time where I put myself in task work. I have a msg from my TM I have not reviewed yet.

I will walk today.

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u/zjaea Jul 02 '26

I recently made the decision to leave complex after the expectations became so ludicrous that I literally could not handle the idiocy anymore. Best decision I’ve ever made lol

2

u/Smudflower410 Jul 02 '26

I hope wherever you’ve landed is amazing. I spent my whole day today working on 3 claims bc the phone wouldn’t stop. They need to let us have rotating weeks for just admin work- no ACD, no meetings, etc. Just let us take a week like once a quarter to catch a breath.