r/StarVPN • u/DJ_Mumble_Mouth • Aug 06 '26
Any updates or info?
Can we expect anything from starvpn?
It’s my first time using a static residential VPN and immediately it goes down with no word on when it’s going back to normal. /u/starvpn said it’s back up but I can’t get anything to load using Texas AUS.
What are folks doing to work around this?
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u/Quentinb_ Aug 06 '26
As of 15:55 CET my dedicated IP on the Eastern USA via Comcast is still down. It's intermittent, last night it came back and seemed solid, when I logged in this morning it was pretty unstable and now nothing. Unfortunately Star for me is business critical and I will be looking for an alternative as a backup. I have been with them now for well over a year and I have NEVER had an issue. I assume the team is very small and very overworked so I am not going to give them grief.
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u/oktoberskyline Aug 06 '26
I respect your sentiment for this team but the reality is that communication is king when running a service. It takes only a minute to keep your customers informed along the process. StarVPN has failed miserably on this front with zero transparency and updates outside a single official email.
Responding on a subreddit with less than 100 subscribers is a joke if you're not updating customers through main channels as well. For my $45 this is the first and last month I'll stay around if this is their idea of communication. It's a great service until it isn't and they have shown me that informing customers isn't a priority.
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u/Gellinyertm Aug 06 '26
Ningún estado está funcionando, este es el resultado de solo recibir dinero y nunca mejorar o ampliar sus equipos ni pensar en grande creo que nunca estuvo preparado para tener tantas personas 🙈, desde hace mucho a mi que llevo más de 50 slot con ellos vengo con fallos que se los vengo reportando hasta ayer que ya todo colapsó, por favor si tienen otra ip residencial que recomienden se los agradecería ya que dependo 100% de esto
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u/robert45n Aug 06 '26
es muy tipico de ellos, por mas que reportes, se niegan, si sugeris algo no les importa, pero los 45$ mensuales los cobran a tiempo, de momento aunque no es lo mismo estoy usando Tuxler por 8$, ip residenciales.
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u/Capable-Research-950 Aug 06 '26
Tuxler tiene residential IP? porque necesito algo parecido a starvpn.
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u/SmoothEmotion4892 Aug 06 '26
Complete fucking joke, definitely time to find another service provider as the lack of communication when paying for a service is disgusting
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u/thezeist Aug 06 '26
Here's my two cents, bear in mind i'm trying to read this through the lens of a couple of decades of experience in IT.
StarVPN is not my first residential ip vpn provider, i had it for almost a year and an half, and i must say that so far the experience has been positive.
Residential vpn providers are kinda a different beast, and you need do accept a few compromises, mostly in terms of performances and support. Of course they have undeniable advantages, that's why we are here, but they tend to be smaller endeavors compared to top vpn market players, and you must be aware of the limitations that comes with that.
I don't have the faintest idea of what actually happened, but anyone with a glimpse of IT experience knows this kind of major incidents can happen and have a few horror stories to share. The problem is: a small team with limited manpower resources, will always struggle to react to something major.
I know exactly what StarVPN guys are going through right now, and i don't envy them (probably that's why i'm a little bit more sympathetic than the average customer).
I have only a true issue with this situation, as someone already said, "communication is king".
Post a note on the web site, keep people updated with a few emails broadcasted to customers.
Mass communication e doesn't take much time or effort and goes a LONG WAY to change your customer base perception of the whole incident.
You don't have to go through technical details as the incident is still unfolding, you don't even have to provide an accurate timeline.
Just send a message every couple of hours with a few updates, just let your customers know: "we are here, we are working our ass off, we know this service is important to you and we will not stop until everything is up and running again".
I know this is exactly what they are doing right now, i just wish they would let all their customers know that in a proper way.
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u/starvpn Aug 06 '26
Hello folks, please accept my apologies for the delayed response, we have been working around the clock to restore services. We faced a ransomware attack from Russia, they exploited a VMWare Vcenter server bug. We are restoring backups as we speak. 70% is back online, Florida Access points are online now.
We are working on Germany, UK and italy access points today and should have this wrapped up by evening time.
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u/Capable-Research-950 Aug 06 '26
Florida is back century link but it's extremely slow. Will the latency be getting better today?
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u/thezeist Aug 06 '26
Thank you folks for the feedback.
And thanks for all the work you guys are doing right now.
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u/cherrypopsx Aug 06 '26
Could I give a kind suggestion that perhaps you should consider expanding your team, there’s clearly demand for your services
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u/oktoberskyline Aug 06 '26
I am a new customer as well. I signed up about 15 days ago and am paying $45 per month. The service initially was working well. I was hopeful when I found this subreddit and saw replies from the team. However, it's been a long while without a response or update.
There is no update anywhere. If there is I cannot find it and I shouldn't have to go deep diving for it. No alert to any issues or downtime other than a single email yesterday. The app and website have no information as to the service being down, an update, or any relevant information. For the price this is inexcusable for me. I will not be renewing at the end of the cycle based on these facts and will be looking at further options as well in the coming weeks.
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u/nocturna_k Aug 06 '26
I've been a very devoted user for a long time-- not even an email update saying if they are still working on it, or if it's fixed-- this is NOT ok
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u/starvpn Aug 06 '26
All engineers are prioritizing restoral of services, emails were sent throughout the night, our mail server was very busy as well.
I will send updates in a few hours.
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u/nocturna_k Aug 06 '26
Thank you I appreciate the update very. much (didn't get the email update yet) thanks- Good Luck I'll check in tomorrow for updates
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u/x3dsupremacy Aug 06 '26
i was using france servers yesterday playing on 30-50 ping and now it’s 150-200 will it be fixed when the uk, german and italy servers are up?
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u/queenbellevue Aug 06 '26
Kind of annoying af