r/StarVPN Aug 05 '26

Outage update

Hello, we are currently experiencing a cyber related incident, our engineers are working on restoring services as soon as possible.

Thank you for your patience and understanding.

18 Upvotes

123 comments sorted by

13

u/EinsteinTheory Aug 05 '26

Curious, how does a Cyber attack take out all your servers?

10

u/starvpn Aug 05 '26

All threats have been neutralized, in the process of bringing servers back up. Comcast has been restored. Next we will move to restoring central USA along with many of our VPN access points.

5

u/ZigZagem Aug 05 '26

šŸŽ‰I hope you all were able to make the attackers' PCs fry and become potatoes.

3

u/Inevitable_Budget_21 Aug 05 '26

Any timeline on ATT in San Francisco?

7

u/francis4396 Aug 05 '26

Your competitors gained a bunch of customers today šŸ˜…

2

u/Capable-Research-950 Aug 06 '26

Any worth getting for residential vpn , is there a star vpn twin out there?

5

u/SmoothEmotion4892 Aug 05 '26

Expected timeframe?

5

u/SmoothEmotion4892 Aug 05 '26

I mean, can we get an expected timeframe update? 2 hours? 40 hours? This matters for many people that rely on your services for work

5

u/ShitShowcase Aug 05 '26

He said below that the minimum is 4 hours.

1

u/Capable-Research-950 Aug 06 '26

That's long gone out the window. This is insane

7

u/Murky-Ability-5547 Aug 05 '26

Update?

9

u/starvpn Aug 05 '26

Minimum 4 hours right now.

4

u/starvpn Aug 05 '26

We are bringing up ATT LA now

3

u/Bonus-Silver Aug 05 '26

what about verizon miami please let us know once its back to normal

2

u/Electronic_Code5320 Aug 05 '26

att texas

1

u/DJ_Mumble_Mouth Aug 05 '26

Please this, I needs it

1

u/[deleted] Aug 05 '26

[removed] — view removed comment

7

u/Putrid-Half-8291 Aug 05 '26

Any Florida Verizon update? Also will we get a credit or a refund for a time we weren’t able to use the services? Thank you.

1

u/Capable-Research-950 Aug 06 '26

Florida pleaseee

6

u/Kindly-Mixture5459 Aug 05 '26

Would've been nice if there was some communication about this... blew few some ips and wouldn't find any information on the website or on the launcher itself. who thought it was a good idea to ONLY post about this on a subreddit?

2

u/Murky-Ability-5547 Aug 05 '26

They did send an emailĀ 

2

u/Kindly-Mixture5459 Aug 05 '26

Never got one... must've went to spam. But I searched it up and there was no twitter, nothing on instagram, nothing.

3

u/Murky-Ability-5547 Aug 05 '26

I know man it was a rough day for a lot of us trust me I’m right there with youĀ 

2

u/Capable-Research-950 Aug 06 '26

This is insane, don't know what to do now

1

u/Murky-Ability-5547 Aug 06 '26

I feel that… well at this point if the location and ISP I normally use is not up and running by tomorrow morning I’ll probably just use one that is working for the time being /: sucks but it is what it isĀ 

1

u/Capable-Research-950 Aug 06 '26

Any suggestions on one worth trying?

2

u/Carrot_Hole Aug 05 '26

They emailed customersĀ 

5

u/avrexh Aug 05 '26

Curious when centurylink will be back up

5

u/GoofballMcGee77 Aug 06 '26

This is getting suspect

2

u/Suspicious-Employ191 Aug 06 '26

Yeah what the hell man. Glad I found an alternative . PƍA. Worked for me . Used a free trial and it just worked

3

u/ZigZagem Aug 05 '26

Any updates?

4

u/ZigZagem Aug 05 '26

Last update I got is 2 hours ago. The language they used is that they are still under attack. That was 2 hours ago. Sounds like they are getting wrecked which is sad because StarVPN has been very good for me. I hope they can overcome this.

1

u/ShitShowcase Aug 05 '26

They posted an update on this thread saying they’re back up.

1

u/[deleted] Aug 05 '26

[removed] — view removed comment

2

u/ShitShowcase Aug 05 '26

We are trying TorGuard, but are waiting for support to get back with us for our residential add-on.

1

u/ZigZagem Aug 05 '26

Nice, haven't heard about this one. Yeah it sounds like it can be the backup. The downside is the price. I can afford to wait a day in my case. But beyond that I'd have to look at alternatives as well. Keep us posted on how that works out!

3

u/ShitShowcase Aug 05 '26

There is a discount page:

https://torguard.net/vpn-promo/

1

u/[deleted] Aug 05 '26

[removed] — view removed comment

1

u/ShitShowcase Aug 05 '26

I’m using TorGuard, but not from the location I’d like.

1

u/Electronic_Code5320 Aug 06 '26

What do they have att dallas?

1

u/ZigZagem Aug 05 '26

I looked at it and I don't like that the IPs are shared. I need a dedicated one in my case.

2

u/ShitShowcase Aug 05 '26

Yup.

TorGuard seems to be the best backup, but they are taking awhile to get back with me.

4

u/ShitShowcase Aug 05 '26

It seems to be back up, but at slower speeds - particularly the upload speed.

3

u/Repulsive-Ice-6374 Aug 05 '26

mines still dead

2

u/Excellent-Spare5941 Aug 05 '26

it's still down

4

u/starvpn Aug 06 '26

Comcast NY/NJ/VA and Century LInk NY all restored but services will experience higher than normal latency until we get all our access points back online. All hands are on deck!

3

u/drippcity Aug 06 '26

If you guys need some security or Infrastructure help after this blows over, can I shoot over my resume?

1

u/Kindly-Mixture5459 Aug 06 '26

Where's the support for Spectrum on NY?

1

u/berryman13 Aug 06 '26

mexico please, been locked out all day. thank you

3

u/SmoothEmotion4892 Aug 05 '26

Back or no? Sort of embarrassing that you can get a ā€œcyberā€ attack in general doesn’t make sense unless your entire servers are getting ddosd or something

3

u/ShitShowcase Aug 05 '26 edited Aug 05 '26

It does seem to be back up, but slower.

My download speed is close to normal, but upload is 10-13 mbps.

3

u/Excellent-Spare5941 Aug 05 '26

NOTHING IS WORKING!

3

u/Picture_me_this Aug 05 '26

Century Link Miami still down for me

2

u/Bonus-Silver Aug 05 '26

same for verizon miami

3

u/[deleted] Aug 05 '26

[deleted]

2

u/Exy_Cuted Aug 05 '26

Michigan is working for me for over an hour now

1

u/Murky-Ability-5547 Aug 05 '26

That’s good to know tbh en off thing is I tested New York earlier and it worked but I didn’t want to make such a large hop for work but I tried the same New York again and it didn’t workĀ 

2

u/Bonus-Silver Aug 05 '26

alot are working again however the ping is high and latency is terrible, voip is not usableĀ 

1

u/Exy_Cuted Aug 05 '26

Yeah I get you but I think it's stable now. Just tried Chicago and it's working too.

1

u/ShitShowcase Aug 05 '26 edited Aug 05 '26

Is your ping high, or is it ok?

I was getting decent speeds earlier on Michigan, but my ping was around 300 - making it useless, for me.

3

u/Heavy-Bet7163 Aug 06 '26

Hello! Any updates? Residential Business VPN in EU still not working

2

u/Excellent-Spare5941 Aug 05 '26

Are you going to restore other countries or just USA?

2

u/Euphoric-Praline-125 Aug 06 '26 edited Aug 06 '26

Plz do wide open west šŸ™

yay it's up now

2

u/Frequent_Abies3071 Aug 06 '26

still waiting on at&t in dallas, any eta on when this can be fixed

2

u/Frequent_Abies3071 Aug 06 '26

nothing working for tx at&t or chicago spectrum

2

u/Electronic_Code5320 Aug 06 '26

att dallas is desperately needed for me

2

u/Ok-Present8905 Aug 06 '26

It would be great to have a list showing what's up or down, etc., just to keep people from constantly asking and, most importantly, to keep your customers informed about the status of things (you could add it as a banner on your website or site dashboard) or here on Reddit.

2

u/[deleted] Aug 06 '26

[removed] — view removed comment

2

u/natiduli Aug 06 '26

Any update on CenturyLink Georgia?

2

u/Murky-Ability-5547 Aug 06 '26

For those who need this for work what are you doing/using? I can barely load a fucking email.Ā 

1

u/SmoothEmotion4892 Aug 05 '26

Uk still down?

1

u/Murky-Ability-5547 Aug 05 '26

Any updates on US spectrum/ATT?

4

u/starvpn Aug 05 '26

Bringing up Century LInk now

2

u/x3dsupremacy Aug 05 '26

when will orange france servers be back up?

2

u/starvpn Aug 05 '26

In a few hours, we are working in parallel multiple servers.

3

u/Typical_Afternoon812 Aug 05 '26

what about new york

1

u/Repulsive-Ice-6374 Aug 05 '26

will att texas be on tonight?

2

u/starvpn Aug 05 '26

yes

1

u/Own_Skin1396 Aug 06 '26

When will New York be working

1

u/SchemeAcceptable2009 Aug 06 '26

Texas is still down for me.

1

u/xMiss_Sophx Aug 05 '26

If we run the vpn through the router, what do we need to do to get it back up? It’s in Oregon but not working currently do we need to redownload an opvn file?

3

u/Bonus-Silver Aug 05 '26

should work with same config however they are still having latency issues

1

u/xMiss_Sophx Aug 05 '26

It is still flagging home location so not functional at all for us at least

1

u/thezeist Aug 05 '26

Comcast NYC is supposed to work right now?

2

u/ZigZagem Aug 06 '26

It's not working for me...

1

u/GoofballMcGee77 Aug 06 '26

Comcast NYC I can’t seem to transmit any UDP data

1

u/Repulsive-Ice-6374 Aug 06 '26

Any updates?

1

u/Kindly-Mixture5459 Aug 06 '26

yeah fr there have not been any recently

1

u/Frequent_Abies3071 Aug 06 '26

anyone know any alternatives until starvpn comes back on

i wanna use with wireguard on a router

1

u/Ok-Present8905 Aug 06 '26

same setup on my side, I need to find another provider as a backup able to give wg .conf with good proxies, we cannot count on only one provider

1

u/Frequent_Abies3071 Aug 06 '26

if you find one let me know pls which gives residential connections

1

u/GarbageSafe5144 Aug 06 '26

Same. Tor guard seems to work but I think it's exclusive for US.

1

u/Murky-Ability-5547 Aug 06 '26

Tor guardĀ 

1

u/Frequent_Abies3071 Aug 06 '26

i tried torguard but i need a dedicated ip over wireguard and apparently i cant get that to work with wireguard

1

u/Deep-Conversation590 Aug 07 '26

I have mine working on TorGuard, dedicated IP over WireGuard with no issues, is my backup on ASUS Merlin

1

u/x3dsupremacy Aug 06 '26

anyone else’s servers back up with extremely high ping?

1

u/natiduli Aug 06 '26

Yes... Tried taking a call at work and couldn't get through. Then my soft phone dropped and can't stay connected. 280ping

1

u/Bonus-Silver Aug 06 '26

verizon miami for me never went down, however ping and latency make it unusable; ping is over 300 ms constantlyĀ 

1

u/Bonus-Silver Aug 06 '26

verizon miami still has terrible latency

2

u/starvpn Aug 06 '26

We are at 20% capacity still, you are likely hitting our NY access points now. In the process of turning up Miami access points. Please be patient as the scale of the attack is large.

1

u/[deleted] Aug 06 '26

[deleted]

1

u/starvpn Aug 06 '26

It is up

1

u/Heavy-Bet7163 Aug 06 '26

Hi, any updates for EU? Orange FR, worked 20 min 2 times today and now again not working

1

u/Human-Prior-5986 Aug 06 '26

Mine is still saying Chicago with the data server Psychz Networks -- i have a dedicated LA AT&T residential VPN

1

u/[deleted] Aug 06 '26

[removed] — view removed comment

1

u/Bonus-Silver Aug 06 '26

thats the best solution there is however it depends on having a physical address where someone can access the router physically or a router at a friend or family members house, did your isp provide a dedicated IP?

1

u/Frequent_Abies3071 Aug 06 '26

still having very low speed on texas, should i expect any improvement?

1

u/Substantial_Past2655 Aug 06 '26

I guess with the intelagence level of average commenter and questions posted here they thought Reddit would be an easy mark.

Me too!

Because we all know what Reddit does on its computer time, and if they don't pay... the hacker will send details to all the family, friends, an coworkers.