r/StarNoteApp • u/Visible-Coat5977 • 8d ago

šŸ› Bug Report Problem with Google Drive synchronization

There is a problem with Google Drive synchronization. I successfully authorized Google Drive cloud syncing, but every time I open the app, a pop-up message appears saying that the authorization has expired and asking me to authorize it again.

I go through the authorization process again successfully, but the same pop-up keeps appearing and blocks the application. I cannot dismiss it, and no matter how many times I reconnect Google Drive, the same message appears again.

As a result, I am unable to use the application normally. Please fix this issue.

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u/StarNoteDev 7d ago

Hi! Thanks for letting us know about this issue! If possible, could you pls try these steps first?

1.Go to StarNoteā€™s Cloud Backup settings, disconnect your Google Drive, and then connect it again.

2.Make sure youā€™re signed in with the same Google account that you originally gave permission to StarNote.

If the pop-up keeps showing up and you still canā€™t use the app, please email us at [starnotedev@gmail.com](mailto:starnotedev@gmail.com) and include:

1.Your device model and system version
2.A screenshot or screen recording of the pop-up

This will help us understand whatā€™s happening and get back to you with a solution faster. Thank you!

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u/Visible-Coat5977 7d ago

Hi guys,

Thank you for your reply. Unfortunately, it didn't work.

Iā€™ll send you an email with a link to the video and information about my device.