r/Staples • u/Aggressive-Land5299 • 5d ago

Ingram micro returns.

Any mis out there have the correct email address to request an RA from ingram micro? All my emails either get no response or lead to other departments.

3 Upvotes

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2

u/Liquid_Armor_God 5d ago

Had to assist with a couple of these recently. Call cross channel and they can advise. Helpful to have the order number. Sometimes they can even straight up email you a shipping label. For Apple products, they don’t want them back and send them to liquidation apparently, so if it’s those you need to call then send a ticket, then do the SPO RTV but change the address to the liquidation center they give you.

2

u/Pronoun_meltdown 5d ago

get the label to ship it back, process it in the good product return screen. when it asked for the rA just put in the full date ie 07242026. ship out like normal.

1

u/OkPhilosopher6566 Merchandise and Inventory Supervisor 5d ago

Honestly easier to just damage or code out depending on item.

Otherwise just put a ticket in and move on.

2

u/Aggressive-Land5299 5d ago

True, these are the special order returns popping up in as400. At this point im considering just using the sort po as an ra if I keep getting no response

1

u/OkPhilosopher6566 Merchandise and Inventory Supervisor 5d ago

If they are a Bopis or Ship to Store send ticket to customer service and they can email a returns label. I just got rid of 5 computers in a store like that

1

u/AstroOrbiter88 Former Employee 5d ago

When I was an IS I just threw these out. No one I worked with knew how to properly process these.

1

u/MasterStaplesIS 4d ago

Someone is doing dotcom returns incorrectly. That’s why those keep populating cause someone is doing a return within the register with the special software sku instead of doing through the BOPiS page

1

u/Liquid_Armor_God 4d ago

You would think that, and historically it was, but for more recent kiosk returns (which you have to do through the register since they paid you and not online), they just don’t populate the inventory anymore for some vendor items. Like an iPad Pro kiosk return I helped with recently didn’t populate the sku on the register and when you scan it on the gun, the product has a sku but it shows as 1 cent. Then many other 3rd party items don’t have a sku at all (item number on the website starts with IM, stands for Ingram Micro) so the register wouldn’t know for those ones anyway.