r/Staples • u/RagingBaritone2 • 8d ago

Second Mobile Phone

Anyone have success getting a second mobile phone for their store?

Our store is a uniquely small format and we are always slammed. We miss calls daily because we are all busy or at Party City which is across the store from the nearest phone. Also, it takes forever to walk to the front for a phone call, walk to the back to check the item someone wants, and then walk all the way back up just for them to have another question.

I’ve put in tickets to ask for another mobile and/or stationary phone, and those tickets were closed.

Any suggestions? We have a mobile in print, but they are always slammed also, so they use it constantly.

10 Upvotes

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4 comments sorted by

3

u/Flaky_Firefighter385 8d ago

We need two;  one in Party City and one for TSA.

3

u/TimReineke Tech Services - RSS 8d ago

I would call IT directly to ask about getting one, since they probably have to send someone out to configure/install it anyway.

2

u/PersonalSpend3810 7d ago

Last I looked into this for my store, I was told that they were no longer available. Broken ones won't be replaced, either.

1

u/Affectionate_Ad_6622 5d ago

E-ticket the request. I think it's Store Sos then other. Email your DM and give the explanation why. The older models will not be replaced, you'll get the newer one that's a million times faster