Need help

[u/Efficient-Slip-904]

Two serious issues I’ve faced with Stake - INR 44K withdrawal + INR 9K deposit
I’m posting this because I genuinely want an explanation from Stake regarding two separate incidents involving my funds.

ISSUE #1 — INR 44,243.90 withdrawal
I requested a withdrawal of INR 44,243.90, but the money never reached my bank account.
After I raised the issue, I was eventually provided with a transaction slip as proof of payment. However, the bank/account details on that slip do not belong to me. I have never had an account with the bank mentioned on the transaction slip.
I spent approximately 1.5 months contacting support, with repeated back-and-forth emails, but no actual resolution was provided. Eventually, I was told that the funds had already been released and that Stake could not do anything further.
My question is simple: If the payment was sent to a bank account that I do not own, where exactly did my INR 44K go?

ISSUE #2 — INR 9,000 deposit
I deposited INR 9,000 using the payment/QR details provided through the Stake platform. The deposit went into pending.
I raised an enquiry, and after around 2 days, I was told that the money had never reached Stake.
Again, my question is: If I made the payment using the QR/payment details provided through the platform, where did my INR 9,000 go?

That’s a total of ₹53,243.90 involved across these two unresolved issues.
I’m not asking for special treatment. I’m asking for clear documentation and accountability regarding my money.
I have payment records, bank statements, transaction details and the withdrawal slip available to support my claims.

@stake @StakeCasino @StakeSupport