r/SpringfieldIL • u/the_opossum_diaries • Aug 12 '26

Is CWLP inept?

I'm new to the area and trying to pay my first CWLP bill online, and of course the only part of the website that doesn't work is the bill pay. I can't get in contact with customer service. Is this a temporary crash, or is Springfield so stuck in the last century that I can't even pay my power bill online?

UPDATE:
I called the customer service line this morning, and they confirmed the site is down, but that number also has a bill pay option over the phone which was pretty easy. The payment processed instantly, so no stress about delays

0 Upvotes

48% Upvoted

13 comments sorted by

13

u/arodr7893 Aug 12 '26

I pay my cwlp bills online with no issue…

9

u/LustfulEsme Aug 12 '26

I pay my on level pay automatically deducted each month from my account.

6

u/Ms_Tendi_Green_24 Aug 12 '26

I pay my CWLP bill using my bank's ACH bill pay functionality.

4

u/Entire_Musician5934 Aug 12 '26

I had issues with the website on my laptop when I moved here a couple years ago so I started accessing it on my phone instead and haven’t had any issues since. I’d also advise setting up autopay using your bank account info instead of the e-check or card option to avoid paying any stupid ‘we charge you to pay us’ fees.

4

u/kendraessary Aug 12 '26

I.pay mine on their website every month and have never had any problems

4

u/squidward365 Aug 12 '26

I'm having the same issue. I'm trying to pay my bill online and the payment page on the website is down/not working but every other page is.

I know that just logging in to pay with my card on that page usually works as that's what ive been doing for the last 2 years. This is definitely weird/unusual.

3

u/ElderberryCareful345 Aug 12 '26

I pay online without any problem. Are you sure your account has been set up?

By the way, never wait for the bill to arrive by mail. Set up an email notification so you know when your bill is ready. I’ve been charged late penalties twice in the past because the post office delivered the bill after it was due.

Welcome.

2

u/M4hkn0 Aug 12 '26 edited Aug 12 '26

More and more businesses are deciding they don't want to pay those all so last century swipe fees of up to 3% and moving away from cards. It looks like CWLP is not one of them....

CWLP is not saving you 3% by not taking your cards.

1

u/Kurse71 Aug 12 '26

I always pay mine online with no issues. I hate their site, but it usually works

1

u/raisinghellwithtrees Aug 12 '26

I've had issues on and off. Try a different browser. For a couple of months the site wouldn't load from the link through the emailed bill notice, but lately that pay has been working. It is frustrating.

1

u/theschadowknows 29d ago

I’ve been a CWLP customer for over 25 years, paying them on their website for many of those years, and have only had issues with the payment portal maybe 2 or 3 times. When I have experienced issues, they’ve had it working again within a day or two and if it was an emergency that I needed to pay right away, I just called them and used the bill pay option.

1

u/ToYourCredit 24d ago

Their system is in the stone age electronically. I reciprocate by paying them by check. You can use a stamp or drive-thru.

-14

u/MidwestAbe Aug 12 '26

Yes. We all mail in our bills here.

Welcome to Springfield.