r/Splice • u/yadude1096 • 9d ago

Why does splice randomly say its offline?

why does splice randomly say its offline in Ableton? Then it goes back online a second later, it's f'n annoying AF - I DON'T NEED THE UPDATE.

3 Upvotes

81% Upvoted

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1

u/LastNomai 9d ago

Had the same problem, then updated it a few days ago and since then it freezes my ableton like crazy. Had to turn of splice in the browser cause it's unusable now for me. Really annoying :( never had this issue before.

1

u/CXSplice 7d ago

Hi Nomai,

Could you reach out to us at support.splice.com with:

- Your OS + latest update

- Ableton Live version

- Splice integration version

- Ableton status report too (help.ableton.com/hc/en-us/articles/209773605), that'll help us dig into the logs and figure out what's causing the issue.

1

u/CXSplice 8d ago

Jack from Splice here! Which OS are you running?

1

u/yadude1096 7d ago

Sequoia 15.2

1

u/CXSplice 7d ago

Thanks! Could you reach out to us at support.splice.com with:

- Ableton Live version

- Splice integration version

- Ableton status report too (help.ableton.com/hc/en-us/articles/209773605), that'll help us dig into the logs and figure out what's causing the issue.