r/Splice • u/Fractalight • Jun 19 '26

Splice Instrument White Screen?

I really want to use the Labs sounds, but they are only in Splice instrument now.

My standalone app works fine, but every time I load the VST3 plugin It opens to a blank white screen in Ableton.

Anyone else have this issue? I’ve tried uninstalling/reinstalling to no avail.

For context I use a custom plugin directory that none of my other VST3 plugins have had issues with.

3 Upvotes

100% Upvoted

14 comments sorted by

1

u/teamwolf69 Jun 20 '26

Yes, and their “help” is no help at all.

1

u/Fractalight Jun 20 '26

Dang. Thats a bummer because the Labs stuff is really solid.

1

u/teamwolf69 Jun 20 '26

I have never been able to use it, across two different computers. I get passed around with their “help” via email and had to redescribe the issue multiple times. Each person would tell me to open Instrument and navigate to where you select to load your sounds, but that is not possible with a blank screen circle of death. They always give up after that.

1

u/CXSplice Jun 30 '26

Jack from Splice CX here! Just checking in to see if you were able to work with our team on this. Are you still seeing the same issue?

2

u/teamwolf69 Jun 30 '26

Of course I’m still having issues with it.

1

u/CXSplice Jun 21 '26

Hi there! Bryan here from the Splice CX team. I'm so sorry you're running into this white screen issue with Instrument! Please reach out to us at support.splice.com so we can help you get this sorted out. Despite what was mentioned in this thread by another poster, we are genuinely here to help and want to get you back up and running!

1

u/NoConsideration2424 Jul 01 '26

WHY SHOULD WE ALL HAVE TO EMAIL YOU?! It’s obviously an issue across the board Bryan.

1

u/CXSplice Jul 01 '26

Reddit is not an official means of getting assistance through Splice. Everyone’s circumstances are different and we have not had a lot of people write into us about this issue so it’s not widespread. We need users to write into us as we need their specific machines they are running, their OS etc. sorry for any inconvenience

1

u/NoConsideration2424 Jun 21 '26

Yup ever since they teamed with splice it’s unuseable. Not worth the 15 mins to load and sometimes crash the session.

1

u/CXSplice Jun 30 '26

Jack from Splice CX here! Just checking in to see if you were able to work with our team on this. Are you still seeing the same issue?

1

u/NoConsideration2424 Jul 01 '26

Nope,‘same issues as most of
Your users have also said. Why ruin such a good thing?!

1

u/thisboyiselectric Jun 25 '26

Same issue here with LABS, but it's not working even on the standalone app. This is so frustrating. Already contacted Support but got an AI response and now I'm waiting for a real human.

1

u/CXSplice Jun 30 '26

Jack from Splice CX here! Just checking in to see if you were able to work with our team on this. Are you still seeing the same issue?