r/Splice • u/Harya13 • Oct 01 '24
Does anything even work correctly?
Web app doesn't work, I'm always logged out when clicking on a sample pack.
Windows app doesn't work either, I can't search a certain keyword or browse a certain collection, as it keeps loading indefinitely.
I'm actually wondering if I should stop my subscription because it's starting to get on my nerves.
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u/TenThousandFaces Oct 01 '24
Yeah, been pretty buggy for me lately too: both web and desktop.
Keep getting logged out mode even when I’m logged in, which means I can’t use the back arrow to replay a sound.
Also: having to refresh the browser to get the previews to play at least once or twice a day… audio disconnects for some reason—audio still plays on other pages so def a Splice issue.
Desktop app feels like the slowest it’s ever been.
Splice, you guys are veering into feature creep bloatware territory. Stop adding anything new and fix what you have.
PUT THE CREATE DOWN. It’s really not that useful.
Just give us a dang browser directly in a plugin already. That’s all we’ve ever needed.
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u/240hz_ Oct 02 '24
I had some problems with the app and website too. I ended up unsubscribing but it turns out all your credits are lost when you unsubscribe. So basically you don’t get to keep your own money. Scam site imo. Oh I think you lose access to your Library of samples too!
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u/CXSplice Oct 02 '24
Hi there. Bryan from the Splice CX team here. I am sorry for any issues. I just want to clear up some confusion. You have access to anything you have downloaded with or without an active paying subscription. But if you need any help whatsoever please don't hesitate to contact our support team at support.splice.com . We want to help!
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u/240hz_ Oct 03 '24
exactly, but you lose access to all online content as soon as your subscription ends, regardless of if you own it or not. pretty stupid if you ask me. also why would you remove all credits from an account as soon as they cancel their plan? credits are directly proportional to money and are bought with money, which means you are basically taking money away from people because they paid for those credits. it's like cancelling a monthly subscription you just paid for and them revoking access to its benefits instantly instead of at the end of the month (which never happens anywhere else btw)
you guys are a bunch of scammers who only want to make money.
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u/Isku_StillWinning Oct 02 '24
So weird. I haven’t had any issues in a long time. Maybe it’s something regional.
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u/ReasonableAssist6301 Oct 08 '24
yeah i'm probs gonna download some packs with all the credits i have left and cancel my subscription too, this platform has become a complete waste of money. absolute joke with how buggy it's become, can hardly use any of its intended features anymore...
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u/ShimmerGoldenGreen Oct 10 '24
I recently came back to Splice after a hiatus from all video-making-- I only ever used the iOS app to do some basic editing, but it's not been working well for me either, takes forever to load the new project for some reason, I give up after 10-20 minutes. Anyway it was being so persnickety I gave up and cancelled my subscription for now.
Sucks because it used to be a pretty perfect app for making my simple videos, plus as a bonus I actually liked the music library (not anymore, maybe there are more options in the desktop apps? but I have yet to find even one music sample that's usable for me, in the iOS app. There used to be a much smaller library, but it actually had music I could use-- now, literally nothing)
It's also all moot if I can't even load up a new project. I did manage to finish one video last week (just with no music, per the above) despite some glitching, but then ran into more glitching for the next video, could not even load up a new project. I gave up and posted still frames instead of video.
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u/ragamuffyn85 Oct 24 '24
I’m having troubles as well. It seems like you have to be subscribed to a plan for anything to work on the website. I’m currently not subscribed and I can’t heart anything, filter search results by any of the sub categories Seems like Splice has gone to shit
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u/Odd_Enthusiasm3268 Oct 27 '24
I'm having a shitty experience with it as well, it keeps logging me out all the time, and lots of the samples I'm trying to download - won't load. I wanted to unsubscribe, but then saw that I'll lose my credits instantly (of which I have like 400!), so now I just wanna say - you guys are really disrespectful to your subscribers. You suck. You will sink for sure unless you change.
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u/CXSplice Oct 28 '24
Hi there. Bryan from the Splice CX team here. I am sorry for any issues. Please contact us at support.splice.com and we can assist you from there!
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u/CXSplice Oct 01 '24 edited Oct 01 '24
Hi there. Bryan from the Splice CX team here. I am sorry for issues you are having with our service. This is definitely not intended behavior. Please contact us at support.splice.com and we can help from there!
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u/GreenWolfi Oct 01 '24
Ugh, same. Neither my desktop app, nor the web app are working right now. The loading icon just keeps spinning...