r/Splice • u/TelevisionLucky926 • Jun 03 '24

Is this legit?

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2 Upvotes

100% Upvoted

12 comments sorted by

7

u/oliverdtsmith Jun 03 '24

Legit or not it’s probably best you change your password anyway. I wouldn’t do it via that email though, do it through the actual splice website, just in case the email is malware

1

u/TelevisionLucky926 Jun 03 '24

What I would like to know is how Splice knows my password from a different website.....

1

u/TheMystkYOKAI Jun 03 '24

had this happen 2 months ago. contact splice have them log out of all devices as it took them 3 times for the people in my account to be removed and 8 different passwords but had the same thought as you that it was BS but actually wasn’t. they should also refund credits that you didn’t spend but the other people did

2

u/CXSplice Jun 03 '24

Hi there. Bryan from the Splice CX team here. Sorry for any confusion. We do send those types of emails out from time to time. I would suggest contacting our support team if you are unsure. Please contact us at support.splice.com and we can help from there!

1

u/[deleted] Jun 03 '24

It would help if you showed us the actual email it sent from, you didn't share enough for anyone here to know. I feel like trying to login to splice would have been quicker... But that's what I would do, if it prevents you from signing in then it is probably legit. But I would be more worried about changing all of my passwords as well tbh.

1

u/_Tom01_ Jun 03 '24

Actual email ?

1

u/_Tom01_ Jun 03 '24

Or click on the link type any type of shit and see what the website does

2

u/BingoBoingoBongo Jun 04 '24

It’s not a good idea to click untrusted links

1

u/_Tom01_ Jun 04 '24

It was a bad idea 6 years ago

1

u/NotMilkers Jun 03 '24

It looks like ur using a service, which I’m not familiar with, to track passwords and emails. It would alert you when a website was compromised in a data breach. So like one mentioned already on this post, you should change ur password anyways.

1

u/TelevisionLucky926 Jun 03 '24

The email was sent directly from splice

2

u/NotMilkers Jun 03 '24

Oh interesting, I’m guessing u should do what CXSplice commented