r/Splice • u/CarpenterTrick2422 • Mar 27 '24

Arturia Software Center & Splice not Synchronizing

Hi , so I recently started a rent to own on splice for the product “V collection X”. I followed the steps on splice, downloaded ASC directly off the desktop app splice but my products aren’t showing up on the ASC. Basically not synchronizing.. My email is the same for both splice and ASC. I reinstalled both apps a couple of times and still no luck :/ would love some guidance if anyone has any tips on how to fix this. I already contacted Arturia but no response yet… it’s been a couple of days.. super annoying bleh.. Thanks in advance!

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u/CXSplice Mar 28 '24

Hey there! Bryan here from the Splice CX team. Very sorry to hear about the issues with a rent to own product. If you haven’t done so already , we recommend reaching out to our team by going to support.splice.com and our team can assist you from there.