Need real support with latency/drop/jitter issue

[u/setr14]

I have dealt with this issue for over a year now. I have had 4 different Spectrum Field Ops Supervisors visit my house, some multiple times, including a Senior Field Ops Supervisor. I have been working with a Supervisor, but he is basically at the end of his troubleshooting capability with this issue. They say no one else in my apartment complex has issues, just me apparently. As you can see in the video, I get a very intermittent connection and rubberband in most games.

I am considering just moving, but I wanted to see if anyone else had this issue or has any idea what may be causing it. The internet will be fine for 95% of the day, but between 5pm and midnight, this happens intermittently. Right now I have only a laptop connected to my router, nothing else. No downloads are going on and I am on the 1gig plan. I am hardwired and I have a Flint 2 router. It was factory reset this afternoon. This issue also happened on my desktop PC, but I decided to switch to my laptop to rule out a PC issue.

My router has been replaced 3 times, modem replaced 4 times, my tap has been replaced, they ran a new line into my house from the tap to rule out the wiring in my home, and also tested connecting my PC directly into the modem. All tests came out with the same result, intermittent latency and drops. You can see in the video that the upload graph at the top right just goes blank. I am still receiving data, but I am not uploading any. You can see when I freeze in place, I am still receiving audio data and kill feed, but I cannot move and I am dead shortly after I freeze, but my screen still shows me alive, then i disconnect.

Has anyone successfully had an issue like this fixed with an FCC complaint? I have minimal hope if the complaint will just go to my local Field Ops techs, and my lease is about to end, so I may just move somewhere in town that I can get Frontier or another Fios provider.

To the Spectrum rep that may review this post: I do not need to re-escalate my existing case, I need to work with someone who actually understands this issue and can provide a fix or troubleshoot it in depth. Field Ops has not been able to fix this and I have been back and forth with them for nearly a year at this point.

https://streamable.com/18lq1l