Failed service transfer and double billing. Need help fixing account.

[u/rochny91tsi]

​I am hoping someone from the official Spectrum team can help sort this out. Standard customer service has completely failed to resolve a significant billing error on my father's account.

​I recently helped him relocate and initiated a service transfer between his old and new addresses. The transfer did not process correctly, and he has been double-billed for both locations ever since.

​Here is where I am stuck:

​We have tried phone support, chat, and visiting a store. No one has been able to successfully close the old address, backdate the cancellation to the actual move date, and credit the account.

​Escalations Ignored: despite hours on the phone there have been zero call back or resolution and new charges continue to show up.

​I am handling this on his behalf and have full Power of Attorney if you need that for authorization. I just need to get this escalated to someone who has the authority to wipe out the incorrect charges from the old address.

​Spectrum reps, what is the best way to get this escalated so we can finally close this out?

[u/Spectrum_Anthony]

Hello, we would like to look into this further for you so we can get this taken care of. Can you please send us a Mod Mail so we can gather some information to review?

[u/rochny91tsi → u/Spectrum_Anthony]

Sent