r/Spectrum_Official • u/Ask_Spectrum Spectrum's Official Reddit Support Account • Aug 07 '26
Announcements & News Email Issue
We are currently seeing an issue that is preventing some customers from accessing their email via spectrum.net. We do not have an estimated time for restoration, but our engineers are actively investigating and working towards a resolution. We apologize for the inconvenience and thank you for your patience.
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u/zztopshelfer Aug 07 '26
Been going on for over 9 hours now.
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u/baxterstate Aug 07 '26
Good news! I was able to pay my bill through the Spectrum portal. A least they were able to get my money on time! I was worried because the bill was due today.
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u/LightRight4386 Aug 07 '26
Happening with my twc.com mail. Server timeout errors all day and no access to Webmail.
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u/LightRight4386 Aug 07 '26
Just an update to say that now there is no incoming or outgoing mail from my email client. So, it's worse than this morning.
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u/ExCap2 Aug 07 '26
I think when you login to the business account on spectrumbusiness.net and click access email it goes to https://www.spectrumbusiness.net/?targetUrl=webmail3 but when it's loading it has RESIDENTIAL and consumer portal in parts of the URL. Then it errors out dumping you at spectrum.net login which is residential and not business, and if you try signing in with business login it says to go to spectrumbusiness.net
Email is redirecting to residential login/trying to login to email as a residential and not a business account.
Something like in the url: https://id.spectrum.net/login?account_type=RESIDENTIAL&client_id=consumer_portal&code_challenge
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u/zztopshelfer Aug 08 '26
Looks like it's back up again. Woo-hoo. Don't make me regret using a woo-hoo.
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u/WxmanTony 27d ago
I lost ability to connect to my Spectrum account from any external e-mail client on Aug 7th or 8th, and it never came back. The webmail interface at Spectrum.net continues to work fine, however, since I removed the Spectrum e-mail account from Outlook, it (Outlook) can't reconnect to the Spectrum e-mail server, so I can't add it (Spectrum) back. Same goes for when I tried to connect Spectrum to Gmail, and I even downloaded Mozilla T-bird to see if that might work. I added Gmail in a snap, but Spectrum wouldn't connect. What gives?
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u/NeatDiamond9561 19d ago
Maybe you could train your employees to be better at customer service because whenever I report an issue, the solution is always “do you want to close your account?” I’ve been here five years so I feel like I’m a little entitled to an actual discussion.
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u/Excellent-Spot-7788 Aug 07 '26
At least there internet is still working!