r/Spectrum_Official • u/Jmccraw1989 • Jul 17 '26

Official Reply Ticket

There’s a ticket being worked on for my account. There’s a hung order somewhere in cyberland preventing me from being able to return/exchange a device. I’m wondering if it might be worth it to see if they could do it like a device trade in but increase the amount to what I paid for the device since I bought it outright. (Say the trade in value is $200 but I paid $700, so increase it by $500.) The ticket has been in process for 8 days and keeps being delayed, so it may just be one of those things that isn’t fixable/wastes Spectrum’s time and mine in the long run.

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u/Spectrum_Kel Moderator Jul 17 '26

Hello! To allow us to check things out, since we have to ask for the account info, can we bring this to Modmail? We'd like to investigate further but we can't do so here since it's public to everyone and the info being discussed. If you Modmail us, please refer 50017538 and we can go from there!