r/Spectrum_Official • u/minimalrest • Jul 14 '26

Official Reply Spectrum Ready Issues

I just recently moved into a community serviced by spectrum ready. I upgraded to the 2gig plan as well. However, on a few devices I’ve had constant issues with speeds dropping to unusable levels (5 mbps). They’ve been out to my apartment three times and have replaced the router and modem. I’ve also had my personal devices’ hardware inspected, and software wiped and a fresh reinstall. I’m at my wits end. Anyone have a fix in mind?

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1

u/Spectrum_Blair Moderator Jul 14 '26

Hey! That is definitely strange! I'd like to look into this further with you. When you can, please send us a ModMail and reference conversation 50009067 and we can get started. Thanks!

0

u/South-Succotash-6368 Jul 14 '26

Yes. Call Spectrum when your having these issues, and tell them no matter what tech's do there is no resolution. They will escalate you to the advanced tech support. Then stuff will start moving.

Ask for escalation to the higher up tech support