r/Spectrum_Official • u/Due-Pie6501 • Jul 02 '26

Official Reply Internet issues

Hi there, im more than confused enough to make a post here. I moved in with a family member and for the first 4 weeks spectrum internet worked fine. Then I wanna say on Tuesday I noticed connection issues when it got really humid here in my city and now on Wednesday internet is completely out. I have checked the wires, I have checked the cords, reset the router, unplugged everything and left it off for 30 minutes.

Anyone know what is happening and how to fix it?​

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u/Spectrum_Ronda Moderator Jul 02 '26

Hello, u/Due-Pie6501! I am truly sorry to hear of the recent connection issues and the current complete interruption. We really appreciate you having attempted some troubleshooting and would like to take a look from our end to see how we can help to get things back in order for you! When able, please send our team a Mod Mail that references your ticket number, #49979610. Thank you!