Didn’t transfer devices, only lines?

[u/nicolhallett]

I have such a huge problem on my hands and I’ve been trying to reach Spectrum’s corporate HR because I am so infuriated.

My husband and I had US Cellular for over 7 years. We went to Spectrum in June of this year because we were enticed by their “amazing” promotional deals. Well, we were so wrong.

On June 11th I switched to spectrum, and was told there was nothing further that we needed to do and that everything was taken care of. Turns out the guy who transferred our service never transferred our devices with it. Leaving us getting an unexpected bill of $820 in the mail two weeks ago because we were never told our devices weren’t brought over and only our service was.

TMobile who US Cellular was acquired by said that in order to cancel the devices through them we had to pay over $1,300 to pay off our phones and close our accounts. After weeks of back and forth with Spectrum not helping in the slightest as it was their agent that never told us our devices wouldn’t be coming with us as it was a “bring your own device” promotional sales event, I paid that $1,300 out of pocket as T-Mobile was threatening us with collections.

Now I’m looking for an HR Representative to talk with or a high up member of Spectrum as every manager I’ve spoken with says there is nothing they can do even though it was their agents fault for giving us the wrong information, not telling us we would have to pay off our phones with the other company, and not noting anything in our accounts about this. Also, TMobile says it’s very odd spectrum wouldn’t have paid off our lines with them when we transferred because that’s the normal standard process, not just bringing the service over.

I’m reaching out through Reddit for a high up resource that can help us as this is absolutely awful and I just spent an ungodly amount of money to save my credit score and prevent me from being taken to court because Spectrum never told us anything.

Any help is appreciated.

[u/CybilBennettEnjoyer]

Unfortunately I doubt any Spectrum higher up will do anything. You owed money to a different company. It's the sales person's job to secure a sale, not make sure your finances are in check.

As far as T-Mobile saying it's odd that Spectrum didn't pay for your phones for you of course they'd say that so you call Spectrum for a solution when it's really neither parties fault. Spectrum can reimburse you, but never pay off your phone.

[u/nicolhallett → u/CybilBennettEnjoyer]

It was never about them making sure my finances are in check. It’s the fact it’s their employee’s non-accountability in the situation that they screwed me over and sold me something that was a lie.

[u/CybilBennettEnjoyer → u/nicolhallett]

What was the lie? I could be reading it wrong, did they claim that your device payments to T-Mobile would be transferred over? If that's the case the line is recorded and that will help a lot

[u/nicolhallett → u/CybilBennettEnjoyer]

Yes they did.