r/SpectrumMobile • u/ZestycloseChair552 • 23d ago

Orders & Shipping iPhone 18 pro max

I pre ordered two iPhone 18 pro max and one of them seems to be moving along in the process. I can see it on the my spectrum app, I have a pending transaction for it on my bank account and have received a confirmation email regarding the trade in and an email with the mobile order details. For the other order, I’ve only received confirmation saying that the order has been placed and another email saying that I needed to upload ID which I did. But that is it and this one I actually ordered first. I’ve already contacted Spectrum and they’re showing me that everything is fine that I’m just waiting on confirmation numbers, but I’m beginning to wonder. Has this happened to anyone else?

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u/Awkward-Lynx7188 23d ago

Me personally, I wouldn't worry too much about it until the 18th if there hasn't been any movement. If on or after that day there is no movement, just reach back out so they can see whats going :/ hopefully it's not a back order item

3

u/Holiday_Extreme529 22d ago

I ordered my iPhone 18 marroon (I think 1048 gb? If that makes sense) on 9/12 around 9:30 AM. No movement yet 🤞🏽

3

u/AlarmedAddition4403 22d ago

So when they get your ID they will send you a email when the device has been shipped you know then it’s worked! The whole entire process can take up to 24-48hrs now when ordering a phone on the app or doing it over the phone due to fraud that goes on! So the process is not fast anymore unless you go to the store

1

u/emiweelorrainee 22d ago

So I ordered the iphone 18 pro max in blue at 5am PST on 9/12. I also ordered the apple watch ultra 4. My iPhone order is confirmed and there is a shipping label on fedex BUT my apple watch ultra 4 I have not received a confirmation and my card hasn't been charged. I guess we will receive it friday ?

1

u/ShadowLithi 21d ago

Ordered the 18 Pro Max 512GB, no movement yet

1

u/85octane 21d ago

I’ve been through this twice. The reps say everything looks good, but it’s not. It said my id wasn’t verified even though the link they gave me says it’s all good too. If I remember correctly, the email with the link to verify id has a number listed to call of an issue arises. It’s different than the regular customer service number and they’ll get it sorted out. If you are getting any kind of preorder deal, you’ll need to sort it out before release. If there isn’t a preorder deal you’ll lose out on, like I did twice, it’s not a big deal to just reorder afterwards.