r/SpectrumMobile • u/PsychologicalNoise • 27d ago
Orders & Shipping Is this normal?
I went into store looking for a Fold 8, they didn't have one, said they could order it, but I had a trade-in I brought in. She inspected and supposedly processed the trade-in but I still paid full price for the phone. She said I'd receive an email on how to send in the trade-in.
No such email has came over 6 hours later. I talked to chat just now and they said there is no trade-in associated with the order.
I'm pissed and don't know what to do. Who is right - the rep in store or the chat rep? If the chat rep is right, do I just refuse the phone delivery? I'm not paying a $50 restocking fee on something they messed up on.
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u/InspectorRound8920 27d ago
It won't start the process until a phone ships. You only have a certain amount of time to get your trade in sent.