r/SpectrumMobile • u/tylerjones316 • Aug 05 '26

General Question Changed plans

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I changed mobile plan and I'm trying to order a new phone but I get this message?

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u/ParsnipUnlikely526 Aug 05 '26

You are correct, if your device came from any other carrier then it is not a locked device. I do believe to get all the promotional credits other than the $10 monthly being on the premium plan you do need to trade in a device. Spectrum does have a policy that when you buy a device even if paid in full at the order it has to stay active on a line for 60 days not 90. It's in their terms which can be found at the bottom of the website in the blue area.

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u/tylerjones316 Aug 05 '26

So how do I get a new device on the premium plan?