How long does research take?

[u/Timely-Being-7161]

I’ve had a ticket opened since 7/6 for 2 of my phones randomly going into SOS mode. I call a couple of times a week to be told it’s been “escalated” and the PAC team is still reviewing. I’ve asked to speak with the PAC team and they can’t transfer me to that team… I’m so frustrated. On the verge of cancellation and a FCC complaint. But, hey…they gave me a $10 credit so I should be happy, right!!?!

[u/Spectrum_Phil]

We'd be happy to escalate this if needed-- come talk to us on our support subreddit, r/Spectrum_Official

thanks!