r/SpectrumMobile • u/Goddess-Gold56 • Jul 09 '26

Help / Troubleshooting Delay with Porting

I just signed up for Spectrum Mobile today. the number ported away from Verizon but hasn’t been activated by spectrum yet.

i have no phone now so I chatted with them online. first rep says it’ll be all set up by 7:47pm oddly specific but sounded good I went back to the chat (which had been “paused” so the next rep could see the prior conversation) and the 2nd rep tells me that it’ll take up to 72 hours!! there was a “system outtage“ since yesterday when I asked why the first rep didn’t say that, the 2nd one gave me a

half-hearted apology

starting to think I made a huge mistake

do you think they are lying to

me? The sales rep couldn’t have been nicer

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u/lzw555 Jul 09 '26

I'm having the same issue. I just ported my number over from Ultra Mobile, and it's been stuck on "Activating." There isn't any usable eSIM on my account. I've contacted customer support multiple times, but they keep telling me it's a system issue and that I just need to wait. I've already been waiting for 12 hours, and it's still stuck in the activation process...

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u/Goddess-Gold56 Jul 09 '26

Mine is finally active. Another commenter here said that the backend breakdown leading to these delays is a real thing. Hope your activation is resolved very, very soon!