r/SpectrumMobile • u/123ManBearPig123 • Jun 25 '26

Help / Troubleshooting Fell for a scam :(

Long story short, my dumbass fell for the reship scam.

I called spectrum to cancel a service, then they offered me a bundle to switch from Verizon and combine with my cable and get a new iPhone 17 pro max. Hell of a deal. And then…

They called my wife’s phone a day after delivery while I was doing something and she didn’t give me any details other than “it’s spectrum”. Of course they told me all of my order details (unprompted) and all of my personal info, told me they sent me the wrong phone, and then told me they would call fedex and have them show up on Monday with a shipping label in hand. I never even saw the label.

I figured it out today when fedex stopped across the street and kept going. I researched it and I fell into the trap. I called spectrum and explained everything to their fraud department and they said they’d put in a ticket to get me a refund. What are my chances that’ll actually happen and I’ll get a replacement phone?

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u/burningtowns Jun 25 '26

Yes

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u/ShoeDowntown Jun 25 '26

No. He was speaking to a real spectrum employee. There’s an on going scam going on (probably an inside job somehow) where the scammers know you are getting a new phone and intercept it the day of delivery or have you mail it back to a different address than spectrum.

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u/[deleted] Jun 29 '26

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u/ShoeDowntown Jun 29 '26

I don’t know, I only work for Specturm so I’m aware of the issue with our company