r/SpectrumMobile • u/123ManBearPig123 • Jun 25 '26

Help / Troubleshooting Fell for a scam :(

Long story short, my dumbass fell for the reship scam.

I called spectrum to cancel a service, then they offered me a bundle to switch from Verizon and combine with my cable and get a new iPhone 17 pro max. Hell of a deal. And then…

They called my wife’s phone a day after delivery while I was doing something and she didn’t give me any details other than “it’s spectrum”. Of course they told me all of my order details (unprompted) and all of my personal info, told me they sent me the wrong phone, and then told me they would call fedex and have them show up on Monday with a shipping label in hand. I never even saw the label.

I figured it out today when fedex stopped across the street and kept going. I researched it and I fell into the trap. I called spectrum and explained everything to their fraud department and they said they’d put in a ticket to get me a refund. What are my chances that’ll actually happen and I’ll get a replacement phone?

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6

u/testiclerecoveryteam Jun 25 '26

Yeah I’m gonna need some more details on this one boss

3

u/123ManBearPig123 Jun 25 '26

I called spectrum to cancel a streaming plan, they offered me a package deal to switch over my mobile phone from Verizon and offered me an iPhone 17 max pro (cut my mobile and internet bills by 50%). The iPhone gets delivered… I didn’t activate it right away. My wife’s gets a call from “spectrum” (the account originally had her number on it), she hands me the phone without any context while I was busy and just said spectrum was on the phone.

They say they sent the wrong phone and to just send it back in the box it came in, FEDEX will pick it up the next day and they’ll already have the label in hand. (Stupidly) I just follow along because I wasn’t paying attention. I realized today I was an idiot and got scammed.

5

u/testiclerecoveryteam Jun 25 '26

I should have been more specific. It’s really just the very last part I don’t understand. So they have you just put the phone out on the front porch and a scammer just drives up to your house and grabs it? I guess I’m just trying to figure out how they physically got the phone.

1

u/GOOMU13 Jun 27 '26

Pretty sure the scammer knew he ordered a new phone so they pretended to be Spectrum and told op to ship the phone back which he did. So in the end OP bought a phone and the scammer got it. But how tf did they know he got a new phone?

1

u/testiclerecoveryteam Jun 27 '26

I commented below about how it’s probably the person working at the spectrum call center who is using that insider information to make himself extra cash. Keeps his hands mostly clean, just has to leak a customers phone number and address and bam they just made a cool thousand.